Salesforce QA and Support

hace 1 semana


Ciudad de México Siemens Digital Industries Software A tiempo completo

**Role Description**: The **Salesforce QA** must have at least 4+ years of experience. The Salesforce QA spends majority of their time working on day-to-day Salesforce related configuration and review tasks, requiring high degree of technical expertise.

**Responsibilities**:

- Provides high-level effort estimates on assigned tasks.
- Works independently with some supervision.
- Seek to gain understanding of the company's org/system infrastructure in order to troubleshoot issues and engage the appropriate engineering teams as issues arise that fall out of our domain.
- Seeks to acquire in-depth knowledge of Salesforce, Business processes, Sales Domain knowledge, Flows, related tools, technologies, and best-practices.
- Provides in-depth troubleshooting skills to assist in resolving errors and performance issues.
- Remains aware and up to date of product developments that translate into environmental or code modifications.
- Salesforce QA leverages pre-defined processes, instructions, guidelines, and policies to perform day to day tasks.
- Works closely with development team to ensure processes, procedures, and best practices.

**Required Skills**:

- Bachelor's degree in Computer Science or related discipline preferred
- Salesforce Admin and App Builder Certification preferred
- Experience with Salesforce Sales and Service Cloud
- Experience with Web Services testing using tools like ReadyAPI/Postman
- Well versed in UI, regression, performance, usability, acceptance, and ad-hoc testing
- Excellent analytical, problem-solving, and decision-making skills
- Effectively works as a member of an agile team and/or independently
- Willing to interact and be patient with end-users and other departments who may not be technically skilled
- Highly self-motivated to continuously learn new methodologies/technologies both Salesforce and otherwise
- Possesses a -do what it takes
- mentality in order to get the job done
- Moderately task-oriented
- Ability to lead educational discussions and presentations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

\#LI-AL1

\#LI-PLM

\#DISW

\#LI-REMOTE

**Job Family**: Information Technology

**Req ID**: 366058


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