Senior Business Analyst

hace 3 meses

Zapopan, México Oracle A tiempo completo

Assists with analyzing complex business problems to be solved with automated systems, operational changes, or process improvements.

**Minimum Qualifications**:

- Great communication and presentation skills, with ability to organize and present technical material in a way that is easy to understand by non-technical audience.
- Process and detail oriented
- Driven and self-motivated
- Great writing and documentation skills
- Knowledge on NetSuite platform components such as SuiteAnalytics, SuiteBuilders etc.
- Data analysis and visualization using SQL, SuiteAnalytics building and maintaining relationships with key stakeholders.
- A minimum of 6 years’ experience in business analysis or a related field.
- Bonus points for experience implementing CRM, ERP, or any other IT solution.
- Excellent problem-solving and analytical skills.
- Strong organizational skills: task prioritization, effective time management, meeting facilitation, stakeholder analysis, and risk identification and mitigation.
- Ability to proactively contribute to multiple projects simultaneously.
- Passion for and ability to understand customer needs.
- Ability to lead and work with globally distributed teams.
- Bachelor’s degree in Business, Computer Science, IT, or any related field.
- English is required

Career Level - IC3

**Responsibilities**:

- Come up with proposal for process improvements, data clean up, and designs for new solutions based on best practices and industry standards.
- NetSuite familiarity or experience is a plus.
- Work with the customer and be capable of understanding how the product works, and get high-level knowledge on how it was built (what technology was used ie: saved search, 3rd integration, in-house automation)
- Educate and collaborate with the internal departments/stakeholders.
- Streamline technological processes to make them more efficient.
- Train and mentor peers on existing technologies and solutions
- Analyze customer's pain points and bridge the gap between the customers and the development team.
- Evaluating business processes, as well as anticipating, and capitalizing on improvement opportunities.
- Identifying innovative ways to increase customer satisfaction.
- Communicating ideas and viewpoints to senior management.
- Evaluating the performance of project teams to ensure that targets and deadlines are met.
- Performing requirements analysis for approved initiatives.
- Managing projects, developing project plans, monitoring deliverables, and ensuring timely completion of projects and oversee implementation.
- Conducting meetings, presentations, and ongoing reviews of projects updates.
- Facilitating a shared understanding of the problem, the possible solutions, and the scope of the project.
- Managing the backlog and prioritizing requests by making smart decisions using data-driven analysis and sound judgment.

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