Warranty Handling Specialist for Motors and Drives

hace 2 meses


México ABB A tiempo completo

**Warranty Handling Specialist for Motors and Drives**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Warranty Handling Specialist is the first point of contact for after sales services customers of the Motion Division in Mexico. In this role and using your customer service skills and knowledge, you will aid the final customer to resolve any issues with ABB motors and drives.

**Your responsibilities**:

- Coordinate drives, motors, spare parts, service warranty claims from our customers.
- Enters orders using SAP ERP system for spare parts and products.
- Work closely with product management team to troubleshoot customer issues.
- Determine if equipment is still under warranty and recommend appropriate solution.
- Procure parts or products from ABB factories using Sales Force or Business Online.
- Coordinate field service technician to repair the equipment.
- Monitor costs and back charge factories when possible.
- Proactively inform the customer of the claim status.
- Maintain tracking system of all warranty claims and set KPIs.
- Have a strong understanding of all aspects of the Customer Service department, order handling, logistics, and order follow-up with the customers.

**Your background**:

- Bachelor’s degree in Industrial, Mechanical Engineering or related.
- Minimum 3 to 5 years of experience in customer support.
- SAP experience and knowledge of motors and frequency converters is needed.
- An experience participating in improvement processes and process indicators is a plus.
- Ability to work in a fast-paced environment.
- Strong sense of urgency and ownership.
- Must be teamwork oriented, be ready to take initiatives, able to problem solve, information seeking and eager to lea.
- Fluent English is a must.

**More about us**:



  • México ABB A tiempo completo

    **Service Sales Support Specialist for Motors and Drives**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter...


  • Ciudad de México ABB A tiempo completo

    **Sales Manager Project OEMs - Motors and Drives**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Sales Manager Oem

    hace 4 días


    México ABB A tiempo completo

    **Sales Manager OEM - Motors and Drives**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Ciudad de México General Motors A tiempo completo

    Collaborating on innovation challenges, interacting with Industry leaders, attending cross-functional networking events and volunteering for community service activities. **Additional Job Description** Como becario en General Motors de México tendrás la oportunidad de desarrollar un proyecto relacionado a tu formación académica y/o área de interés...


  • Ciudad de México General Motors A tiempo completo

    Collaborating on innovation challenges, interacting with Industry leaders, attending cross-functional networking events and volunteering for community service activities. **Additional Job Description** Como becario en General Motors de México tendrás la oportunidad de desarrollar un proyecto relacionado a tu formación académica y/o área de interés...


  • Ciudad de México General Motors A tiempo completo

    Job Description Como becario en General Motors de México tendrás la oportunidad de desarrollar un proyecto relacionado a tu formación académica y/o área de interés mientras adquieres experiencia laboral dentro de la compañía automotriz más admirada de México. Ubicaciones de nuestros centros de trabajo: - Toluca, Estado de México -...

  • Warranty Coordinator

    hace 4 semanas


    México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Warranty Coordinator. **What you’ll do**: **Responsibilities**: A. Fulfill order management related activities for distributors and Projects team. C. Identify and implement process improvements D. Maintain daily usage of the CQM tool E. Maintain daily usage of the Bid Manager tool F. Facilitate...


  • México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Warranty Engineer

    hace 2 meses


    Ciudad de México Nissan A tiempo completo

    **General Description**:Monitor activity on Warranty Payment for CPV analysis and Supplier Chargeback performance. **Key Responsibilities**: **Cost per Vehicle** - Warranty Cost Management - Monitoring Dealer Payment - Actual vs Plan Forecast updates - Warranty Reserve Forecast & Analysis - Financial reports. - Analysis and improvement of Warranty processes...

  • Channel Specialist

    hace 7 días


    Ciudad de México ABB A tiempo completo

    **Channel Specialist - Centro**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • México ABB A tiempo completo

    **Field Service Engineer for Drives**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...


  • Ciudad de México General Motors A tiempo completo

    **Job Description**: **Key Responsibilities / Accountabilities** - Development of strategy plans and tactics to create advertising campaigns that deliver against sales (market share) and brand health target. - Oversee & optimize budget and resource allocation for all four brand (Chevrolet, Buick, GMC and Cadillac) - Identifying relevant media channels and...


  • Ciudad de México ABB Schweiz AG A tiempo completo

    Service Sales Specialist for Channels Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Certification Products

    hace 2 semanas


    Ciudad de México ABB A tiempo completo

    **Certification Products & Warranty Intern**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Ciudad de México ABB A tiempo completo

    **Field Service Engineer for Drives**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...


  • México General Motors A tiempo completo

    **Job Description**: **Work Appropriately** This is a hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis. **Key job responsibilities**: - Lead Business Plan scheduling for Portfolio Planning and Public Relations Leadership - Create ad-hoc presentations engaging with different stakeholders including SSM,...

  • Manufacturing Group

    hace 2 semanas


    México General Motors A tiempo completo

    **Job Description**: In this role, you will motivate direct reports and business partners through effective communication, training, coaching, development, recognition, and supervision. You will demonstrates expertise with your knowledge of the processes your team is required to perform, and ensure your team members are effectively performing job...

  • Manufacturing Group

    hace 2 semanas


    México General Motors A tiempo completo

    **Job Description**: In this role, you will motivate direct reports and business partners through effective communication, training, coaching, development, recognition, and supervision. You will demonstrates expertise with your knowledge of the processes your team is required to perform, and ensure your team members are effectively performing job...


  • Ciudad de México ABB Schweiz AG A tiempo completo

    Product Manager for Industrial IEC Motors Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Edo. de México General Motors A tiempo completo

    **Job Description**: Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis at our central headquarters in Mexico City. What you will do? - Coordinate and execute GM internal vehicle sales "EEVP" (Employee extended vehicle program) - Manage the program through ordering, invoicing, delivery and aftersales. -...