Technician, Computer, End User Ii Sot

hace 2 meses


Monterrey, México Qualfon A tiempo completo

TECHNICIAN, COMPUTER, END USER II SOT

**Posted On**:Feb 22, 2023

**Location**: Monterrey, Nuevo León, MX

**Company**:Qualfon
- Job Summary- The Technician, Computer, End User II under general supervision of the Supervisor, Information Technology, performs technical, and administrative work in the maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite as well as remote support for Desktop, Software, Telecom, Systems, and Networking teams. Works on moderately complex end user support. Confers with end users to determine types of hardware and software requirements and determines direction based on approved hardware and software. Installs new hardware and maintains existing hardware. Trains end users in use of equipment and software.- Area of expertise (Skills)- Provides support to all users on site and remote workers
- Provide Sr Management/Executive support
- Mentors TI Technician, Computer End User staff
- Works independently with mínimal supervision required
- Install and configure Microsoft technologies based on Qualfon best practices
- Troubleshoot Windows 10, for common software and hardware related problems.
- Other Skills and Experiences (Min)- Minimum 3-years’ experience as a personal computer technician supporting a mid/large environment of users
- Proven ability to troubleshoot users’ issues remotely
- Proficient in MS Word, Excel, OneDrive, and Teams
- Proficient with remote support tools i.e., Bomgar
- Advanced knowledge of personal computer hardware and peripherals
- Ability to resolve personal computer hardware issues including but not limited to component level diagnostics, troubleshooting, repair, and replacements.
- Excellent verbal and written communication skills
- Education- Bachelor Degree



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