Knowledge Management Associate Manager

hace 2 semanas

Miguel Hidalgo, México PepsiCo A tiempo completo

**Overview**

**Knowledge Management Associate Manager**

**We Are PepsiCo**

Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

**Know a little more**:

- PepsiCoJobs Join PepsiCo, dare to transform.

**Responsibilities**

**The Opportunity**

The GBS organization has been established to provide efficient and effective services to PepsiCo businesses globally through a network of Business Service Centers. To enable this purpose GBS requires a so-called Ecosystem enabling the actual service delivery teams. Knowledge Management, Service Management, Governance and Service Delivery Compliance are all critical components of said Ecosystem, and given their interdependencies have been combined into one GBS Function.

The objective of the role is to lead all Knowledge Management, Service Management, Governance and Service Delivery Compliance activities of a specific Business Service Center and act as a steward for all global matters related to the activities in scope.

The scope of the role is bound by the specific Business Service Center.

**Your Impact**

***

As Knowledge Management Associate Manager your scope would consist of:
General leadership
- Provide strategic and operation leadership of the Knowledge Management function while being part of the COE Team and guide the local functional resources
- Bring industry best practices in the relevant functional space
- Collaborate on Global forum with peers from other functions, and Sectors as appropriate

Knowledge Management Pillar
- Work cross functionally with other ecosystem teams and KM COE team to help establish KM discipline for target business units.
- Establish, govern and execute a process control process to ensure process changes and exceptions are timely reflected in the process documentation and ensure all documentation is kept up-to-date. Also ensure that respective associates are trained on process changes
- Stewardship of the ESM Knowledge Capture and Knowledge Transfer methodology and embedding it in the ongoing onboarding process
- Identify and resolve knowledge management gaps of service delivery employees together with operational leaders

Service Management Pillar
- Stewardship of KM playbook, including GBS Service Catalogue and Service Change request process Service Level Agreements, Performance Reviews with internal customers, Escalation Mechanisms, etc. and maintain link to the knowledge management COE and to keep information up to date
- Contribute to success deployment of ServiceNow Knowledge Management module, but also establish efficient cooperation with Enterprise Service Management team to enable successful Service Now deployment
- Build and implement scalable approach for managing best practice sharing between teams and Hubs (Communities of Practice), Upskilling of the employees (Process Profficiency Matrix) and Functional learning plans

Governance Pillar
- Stewardship of the overall GBS Operating Model, GBS Internal Governance, Operating Guidelines and DICE model

Business / GBS Service Delivery Internal controls implementation
- Stewardship of all compliance related activities executed by BSC Service Delivery teams (Sox controls, AML, SPL, GDPR, etc.) and ensure full integration with Knowledge Management Pillar
- Coordination of compliance related activities like Management Walkthroughs, BSC Internal Certification
- Coordination of all general business audits

**Qualifications**

**Who Are We Looking For?**

***
- 6+ yrs of experience in supporting business on Knowledge Management or learning initiatives
- First and foremost, significant experience in large scale global organizations is essential, ideally in operational roles. In addition, strong functional background in the area of Knowledge Management is desirable
- Knowledge of KM Tools like Servicenow, Epiplex.
- Must have strong executive presence, initiative and proven ability to drive process compliance
- Project Management experience is a must
- Fluency in english is a must

**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have re

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