Technical Support Analyst
hace 4 semanas
**General information**:
- Country
Mexico- City
Remote Location- Department
Global Support- Job ID
35269**Description & Requirements**:
**A Day in The Life Typically Includes**:
- Primary support customers in all VISUAL related system/technical issues.
- Proactively communicate with customers with value added responses into required tracking system, technical related questions/problems, and resolutions via the telephone or Internet.
- Involved testing and troubleshooting including remote desktop viewing through tools such as Zoom or MS Teams.
- Responsible for appropriate referral to other support and quality assurance areas.
- Works directly with internal Support Reps on issues managed by the Systems Team.
- Work with management to provide customer feedback to product development staff.
- Assists in Whitebox testing of new software versions & report anomalies.
- Participate in training, and knowledge share transfers with team members.
- Promote and maintain a high quality, professional, service-oriented company image among users and team.
- Foster teamwork and collaboration across all teams.
**Basic Qualifications**:
- Working knowledge of Windows Operating Systems, devices (printers), & Relational database (preferred SQL server).
- Self-motivated person who has passion for learning.
- Problem solving and analytic skills.
- Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
- Proactive communications.
- Ability to work in a team environment, learn, & strive in challenging situations.
**Preferred Qualifications**:
Working experience, familiarity, or knowledge of ERP/CRM systems.
**Infor Values**:
We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
-
Technical Support Analyst
hace 17 horas
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...
-
Technical Support Analyst
hace 2 días
Desde casa, México Fleet Complete A tiempo completoAt Fleet Complete, our vision is to connect everyone with everything - everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global...
-
Technical Support Analyst
hace 3 semanas
Desde casa, México Infor A tiempo completo**General information**: - Country Mexico- City Remote Location- Department Global Support- Job ID 33860**Description & Requirements**: **A Day in The Life Typically Includes**: - Primary support customers in our Manufacturing ERP software product (which provides production visibility and automation for increased throughput, productivity, and profits)...
-
Support Analyst
hace 2 meses
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...
-
IT Support Analyst
hace 7 días
Desde casa, México Perficient A tiempo completo**IT Support Analyst** **Why is Perficient the best option?** Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as...
-
Technical Support Engineer
hace 2 meses
Desde casa, México iMin A tiempo completo**Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...
-
Product Support Analyst
hace 1 mes
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...
-
Remote Technical Support
hace 5 días
Desde casa, México Far Out Solutions A tiempo completo'''Job Overview:''' We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...
-
Technical Support Specialist
hace 5 días
Desde casa, México Ruptela A tiempo completo**DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...
-
Latam Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities: Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers and...
-
Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...
-
Technical Support Specialist
hace 2 meses
Desde casa, México EmprexAi.com A tiempo completoTechnical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...
-
Technical Support Representative
hace 1 semana
Desde casa, México USS A tiempo completo**Technical Support Representative** At USS, we are looking for the best Customer Service Representative profiles to provide the best service to our clients. We are looking at GDL for these profiles for our new campaigns and challenges. - **If you speak English and you like remote work, apply!**_ As a Bilingual Tech Support Representative, you'll help...
-
Technical Support Manager
hace 2 meses
Desde casa, México Ciena A tiempo completo**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Technical Support Agent
hace 7 días
Desde casa, México Intugo A tiempo completo**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** - Ensure objectives and service level agreements (SLAs) are met. - Provide resolution of issues for clients, liaise between clients, customer success team and development team. - Utilize our case management system, keep track of your own support tickets, and follow through to completion. - Provide accurate and...
-
Technical Support Manager
hace 2 semanas
Desde casa, México Elite A tiempo completoCompany Description Elite is the leading global provider of innovative business management solutions that enable law firms and professional services organizations to streamline operations, maximize efficiency, and increase visibility into all aspects of their businesses. Our Company is focused on enabling firms of all sizes and locations to meet their true...
-
Latam Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Customer Success Technical Support
hace 3 semanas
Desde casa, México Glue Up A tiempo completoGlue Up is seeking a highly motivated and customer-focused individual with Customer Success Technical Support experience. As a CS Technical Support member, you will be responsible for providing technical support to customers to ensure that they are successful in using our All-in-One solution (SaaS product). You will work closely with our customer success and...
-
Latam Regional Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities: Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers and...
-
Technical Analyst
hace 1 semana
Desde casa, México Mirai A tiempo completoMirai Advisory is a global consulting firm focused on providing technology and data solutions to asset & liability management (ALM), financial risks and technology teams at leading Banks and Fintechs. The uniqueness of our advisory model is based on our specialization, end-to-end capabilities, problem-solving orientation and growth mindset. We are looking...