Technical Support Analyst

hace 4 semanas


Desde casa, México Infor A tiempo completo

**General information**:

- Country
Mexico- City
Remote Location- Department
Global Support- Job ID
35269**Description & Requirements**:
**A Day in The Life Typically Includes**:

- Primary support customers in all VISUAL related system/technical issues.
- Proactively communicate with customers with value added responses into required tracking system, technical related questions/problems, and resolutions via the telephone or Internet.
- Involved testing and troubleshooting including remote desktop viewing through tools such as Zoom or MS Teams.
- Responsible for appropriate referral to other support and quality assurance areas.
- Works directly with internal Support Reps on issues managed by the Systems Team.
- Work with management to provide customer feedback to product development staff.
- Assists in Whitebox testing of new software versions & report anomalies.
- Participate in training, and knowledge share transfers with team members.
- Promote and maintain a high quality, professional, service-oriented company image among users and team.
- Foster teamwork and collaboration across all teams.

**Basic Qualifications**:

- Working knowledge of Windows Operating Systems, devices (printers), & Relational database (preferred SQL server).
- Self-motivated person who has passion for learning.
- Problem solving and analytic skills.
- Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
- Proactive communications.
- Ability to work in a team environment, learn, & strive in challenging situations.

**Preferred Qualifications**:
Working experience, familiarity, or knowledge of ERP/CRM systems.

**Infor Values**:

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.



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