Customer Service Representative

hace 7 días

Naucalpan, México Ford de México A tiempo completo

Mexico City, MEX, Mexico
**and **1** more***

**BE THE FIRST TO APPLY**

***

**_Fully remote schedule_**

We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems to resolve many and varied phone calls related to vehicle financing or leasing. The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.

RESPONSIBILITIES

**Responsibilities**:

- Provide a positive customer experience while appropriately handling routine inbound calls related to vehicle financing or leasing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online through Account Manager
- Take ownership of each customer to transform customer experience in every moment to build lifetime relationships; Representatives are empowered to resolve customer needs independently and are expected to:

- Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes
- Clearly explain process requirements and obtain required information
- Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date
- Possess workplace agility:

- Remain knowledgeable and prepared for upcoming changes to processes and technology
- Embrace and deliver on the Work from Home strategy by leveraging all resources to maintain expected productivity levels
- Be prepared to engage and contribute positively in a collaborative, team-based environment

QUALIFICATIONS

**Qualifications**:

- **_Preferred consideration will be given to those with financial services experience_**:

- Proven English proficiency - both spoken and written (preferably native English or language certification)
- Strong oral and written communication skills
- Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned
- Capability to work from home once fully trained, maintaining schedule adherence, with a quite office space and reliable high-speed internet.
- **On-site presence at the office if you are required to attend for meetings, training sessions, visits, or special occasions.**:

- **During the first 6 weeks of training (post-hiring date), employees are mandated to be physically present on-site. Once training is completed, fully remote work will start.**

**Additional Requirements**:

- Must be flexible to work any shift during Customer Service hours of operation:

- Current hours of operation for this position are: Monday - Friday (7 AM - 7 PM CST) and on Saturday (7 AM - 3 PM CST).
- Up to one-hour lunch and two 15-minute breaks provided. Regular fixed daily shifts start between 6:45 AM CST and 11:45 AM CST and regular fixed daily shifts end between 3:15 PM CST and 7:15 PM CST.
- Schedules may include up to five late shifts per week.
- Regular Saturday shift is each Saturday for 4 hours between 7 AM - 3 PM CST.
- The Customer Service schedule observes US Daylight savings and due to this the schedule will shift one hour earlier depending on the time of year.
- Most schedules have a fixed start and end time per day for the year, however may vary based on business needs.
- The weekly work schedule is 48 hours.
- **The work calendar requires covering a U.S. calendar which means working on Mexico holidays will be necessary.**

ABOUT US
The people of Ford Motor Credit Company have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

ABOUT THE TEAM
Since 1959, we have worked with dealerships to put people behind the wheels of great Ford and Lincoln vehicles. We provide financing, outstanding service and professional expertise to five thousand dealers and more than four million customers in at least 100 countries. Prospective employees can expect a professional atmosphere with opportunities to grow.

JOB INFO
- Job Identification
- 30470
- Job Category
- Administrative
- Posting Date
- 05/23/2024, 06:00 PM
- 07/05/2024, 06:00 PM
- Degree Level
- Bachelor's Degree or equivalent
- Job Schedule
- Full time
- Locations
- Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
Remote
- Yes

  • Customer Service Representative

    hace 3 semanas

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **BE THE FIRST TO APPLY** *** **_Fully remote schedule_** We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction....

  • Customer Service Representative

    hace 1 semana

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **BE THE FIRST TO APPLY** *** Are you passionate about caring for others? Are you looking to join a company offering a variety of career paths and growth opportunities? If so, Ford Credit may be a great company for you to join. At Ford Credit, we believe that every customer deserves an exceptional automotive...

  • Customer Service Representative

    hace 1 semana

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and** **1** **more** *** (On-site) **BE THE FIRST TO APPLY** *** **Hybrid schedule** We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer...

  • Customer Service Representative

    hace 2 semanas

    Naucalpan, México World Courier de Mexico S.A. de C.V. A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Customer Service Representative

    hace 1 semana

    Naucalpan de Juárez, México World Courier de Mexico S.A. de C.V. A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Customer Service Representative

    hace 4 semanas

    Naucalpan, México FRUTA FRESCA, S.A. DE C.V. A tiempo completo

    Quieres ser parte de una empresa 100% mexicana líder en el mercado de concentrados de pulpas de frutas? Estamos en búsqueda de tu talento como**:Costumer Service Representative** **¿Qué necesitas?** - Escolaridad: Licenciatura en administración, negocios, comercio internacional, ingeniería industrial - Experiência: 3 años, en áreas de servicio al...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Naucalpan, México Manpower Mexico A tiempo completo

    Importante empresa de servicios solicita Customer Service Representative para laborar en Naucalpan, Edo Mex. **Requisitos**: Estudios: Licenciatura en Ciencias administrativas / sociales / idiomas (Titulado) Manejo de office: Avanzado Inglés Avanzado Experiência general: 1 a 2 años Actividades: - Representar a la empresa como un socio profesional,...

  • Customer Service

    hace 3 semanas

    Naucalpan, México Nex A tiempo completo

    **Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**: Customer service Excel: Avanzado Responsabilidades:Responsable del área de Customer service para los segmentos de Open Market e Industrial - Quejas y atención del número 800 - Coching telefónico Elevar la productividad del área. - Ciclo OTC desde order taking al invoice. -...

  • Customer Service

    hace 2 meses

    Naucalpan, México Nex A tiempo completo

    **Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**: Customer service Excel: Avanzado Responsabilidades:Responsable del área de Customer service para los segmentos de Open Market e Industrial - Quejas y atención del número 800 - Coching telefónico Elevar la productividad del área. - Ciclo OTC desde order taking al invoice. -...

  • Customer Service

    hace 3 semanas

    Naucalpan, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita: Customer Service Agent "Home office" **Actividades**: - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat - Dar solucion de problemas y documentacion de forma remota. **Conocimientos**:Outlook, atencion al cliente y microsoft sharepoint **Ofrecemos**: - $16,000 brutos mensuales con opcion de bono de...

  • Customer Service

    hace 3 semanas

    Naucalpan, México strategias SA DE CV A tiempo completo

    **Importante empresa solicita Customer Service presencial** **Zona a Laborar **:Naucalpan de Juárez, Méx. **Actividades**: Dar soporte tecnico a clientes de Estados Unidos vía telefónica, correo electrónico o chat, solución de problemas y documentación de estos, trabajos de forma remota. **Horario**: Lunes a Viernes de con turno de 8 horas de 7:00am...

  • Customer Service Representative

    hace 1 semana

    Naucalpan de Juárez, México Fruta Fresca, S. A. De C. V. A tiempo completo

    Quieres ser parte de una empresa 100% mexicana líder en el mercado de concentrados de pulpas de frutas?Estamos en búsqueda de tu talento como:Costumer Service Representative*¿Qué necesitas? Escolaridad: Licenciatura en administración, negocios, comercio internacional, ingeniería industrial Experiência: 3 años, en áreas de servicio al cliente y...

  • Customer Service Agent

    hace 2 semanas

    Naucalpan, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita: - **Customer Service Agent**_ Actividades: - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat - Solucion de problemas y documentacion de estos - Trabajos de forma remota. **Ofrecemos**: - $15,000 brutos mensuales - Prestaciones de ley - Fondo de ahorro - Envio de equipo de trabajo (demora en llegar...

  • Customer Service

    hace 3 semanas

    Naucalpan, México JM A tiempo completo

    Importante empresa de seguros solocita **CUSTOMER SERVICE** **Requisitos**: - Indispensable ingles avanzado - Bachillerato concluido, licenciatura trunco o estudiando - Conocimiento de outlook, atencion al cliente y microsoft sharepoint - Experiência min. de1 año en call center bilingüe o costumer service **Actividades**: - Contacto entre los clientes...

  • Customer Service

    hace 2 meses

    Naucalpan, México A y G fiscal SA de CV A tiempo completo

    **Importante empresa solicita**: - Customer service _ **Zona a laborar**: Lomas de Tecamachalco, Naucalpan. **Requisitos**: - Facilidad de palabra - Preparatoria terminada. - Conocimiento en servicio y atención al cliente - 1 año de experiência en el puesto. - Ingles avanzado indispensable **Actividades**: - Atención al cliente - Reporte de...

  • Customer Service

    hace 4 semanas

    Naucalpan, México A y G fiscal SA de CV A tiempo completo

    **Importante empresa solicita**: - Customer service (Call Center)_ **Zona a laborar**: Lomas de Tecamachalco, Naucalpan. **Requisitos**: - Facilidad de palabra - Preparatoria terminada. - Conocimiento en servicio y atención al cliente - 1 año de experiência en el puesto. - Ingles avanzado indispensable - Conocimiento en Microsoft Sharepoint, Outlook,...

  • Customer Service

    hace 3 semanas

    Naucalpan, México A y G fiscal SA de CV A tiempo completo

    **Importante empresa solicita**: - Customer service (Call Center)_ **Zona a laborar**: Lomas de Tecamachalco, Naucalpan. **Requisitos**: - Facilidad de palabra - Preparatoria terminada. - Conocimiento en servicio y atención al cliente - 1 año de experiência en el puesto. - Ingles avanzado indispensable - Conocimiento en Microsoft Sharepoint, Outlook,...

  • Customer Service Representative

    hace 7 días

    Naucalpan de Juárez, México FRUTA FRESCA, S.A. DE C.V. A tiempo completo

    Quieres ser parte de una empresa 100% mexicana líder en el mercado de concentrados de pulpas de frutas?Estamos en búsqueda de tu talento como:Costumer Service Representative¿Qué necesitas? Escolaridad: Licenciatura en administración, negocios, comercio internacional, ingeniería industrial Experiência: 3 años, en áreas de servicio al cliente y...

  • Bilingual Collections

    hace 3 semanas

    Naucalpan, México AT&T Mexico A tiempo completo

    Get selected NOW and start working in 2024! All available jobs are filling fast, make sure you get the job to join AT&T starting the new year! This is your opportunity to be the voice of AT&T - a global leader in communications and technology! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer....

  • Customer Service and Logistic

    hace 3 semanas

    Naucalpan, México Nex A tiempo completo

    **Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**: Customer service Excel: Avanzado Responsabilidades:Responsable del área de Customer service para los segmentos de Open Market e Industrial - Quejas y atención del número 800 - Coching telefónico Elevar la productividad del área. - Ciclo OTC desde order taking al invoice. -...