Empleos actuales relacionados con Support Analyst - Monterrey - Atos
-
Support Analyst
hace 5 meses
Monterrey, México Azka IT Consulting A tiempo completoDescription **AZKA IT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as **Support Analyst** **Requirements**: - Provide prompt and effective technical support, ensuring timely resolution - Debug code, analyze logs, and perform root cause analysis to...
-
Operational Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Cemex, Inc. A tiempo completoJob Title: Operational Support AnalystCemex, Inc. is seeking a highly skilled Operational Support Analyst to join our team. As an Operational Support Analyst, you will play a critical role in ensuring the accuracy and opportunity of financial information for Materials and Aggregates sector management.Key Responsibilities:Elaborate, analyze, and release...
-
Operational Support Analyst
hace 5 días
Monterrey, Nuevo León, México CEMEX A tiempo completoAbout the RoleCemex is seeking a highly skilled Operational Support Analyst to join our team. As an Operational Support Analyst, you will play a critical role in ensuring the accuracy and timeliness of financial reporting and analysis.Key ResponsibilitiesDevelop and maintain financial models and reports to support business decision-making.Analyze and...
-
Operational Support Analyst
hace 2 semanas
Monterrey, Nuevo León, México Cemex A tiempo completo**Job Summary**:Cemex is seeking a highly skilled Operational Support Analyst to join our team. As an Operational Support Analyst, you will play a critical role in ensuring the accuracy and efficiency of our financial operations.**Key Responsibilities**:• Create and analyze financial statements to identify areas for improvement and provide recommendations...
-
Azure Support Analyst
hace 4 meses
Monterrey, México Perficient A tiempo completo**Why is Perficient the best option?** Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion,...
-
Operational Support Analyst
hace 2 semanas
Monterrey, Nuevo León, México Cemex A tiempo completo**Job Summary**:Cemex is seeking a highly skilled Operational Support Analyst to join our team. As an Operational Support Analyst, you will play a critical role in ensuring the accuracy and efficiency of our financial processes.**Key Responsibilities**:• Analyze and review current financial processes to identify areas for improvement and implement best...
-
Azure Support Analyst
hace 4 meses
Monterrey, México Perficient, Inc A tiempo completo**Why is Perficient the best option?** Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion,...
-
IT Support Analyst
hace 4 meses
Monterrey, México British American Tobacco A tiempo completo. **BAT MEXICO** **IS LOOKING FOR AN **IT SUPPORT ANALYST** **SENIORITY LEVEL**:Non-manager **FUNCTION**: IT **LOCATION**:Monterrey **ROLE POSITIONING AND OBJECTIVES** This role is part of the IT Department. This role is part of the IT department and is responsible for end users on site support for the DBS Mexico Hub. Will assist with onsite presence...
-
Support Analyst
hace 4 meses
Monterrey, México Azka IT Consulting A tiempo completoAZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Support AnalystRequirements:Assist in the deployment of patches, hotfixes, and updates to .NET applications and infrastructure components.Investigate and diagnose technical/functional issues (L2,L3)...
-
Service Desk Analyst
hace 2 semanas
Monterrey, Nuevo León, México Uptalent Sa De Cv A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Uptalent Sa De Cv. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers.Key ResponsibilitiesProvide technical troubleshooting and support to issues reported by end users.Install and configure software as...
-
Operational Support Analyst
hace 2 semanas
Monterrey, Nuevo León, México CEMEX A tiempo completoAbout the RoleCandidates with a strong background in financial and cost accounting are sought to join CEMEX's team as an Operational Support Analyst. This role is responsible for ensuring the accuracy and timeliness of financial data, as well as identifying areas for process improvement.Key ResponsibilitiesGenerate and analyze financial statements to provide...
-
Application Support Analyst 1
hace 3 meses
Monterrey, México BlackLine A tiempo completoGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...
-
SAP Application Support Analyst
hace 3 meses
Monterrey, México Azka IT Consulting SA de CV A tiempo completoAzka IT Consulting, empresa de consultoría y Servicios de Tecnologías de la Información. Nos encontramos en búsqueda de tu talento como **SAP Application Support Analyst**. Se requiere: - Carrera culminada. - Infles Avanzado (Conversacional). Experiência de 3 años en: - SAP con módulos ERP, Cross Application. - Autorización y administrado de...
-
Operational Support Analyst USA
hace 2 semanas
Monterrey, Nuevo León, México Cemex, Inc. A tiempo completoJob Summary:Cemex, Inc. is seeking a highly skilled Operational Support Analyst USA to join our team. As a key member of our finance department, you will be responsible for generating accurate and timely financial statements, analyzing data to identify cost-saving opportunities, and ensuring compliance with regulatory requirements.Key...
-
Operational Support Analyst USA
hace 2 semanas
Monterrey, Nuevo León, México Cemex, Inc. A tiempo completoJob Summary:Cemex, Inc. is seeking a highly skilled Operational Support Analyst USA to join our team. As a key member of our Accounting & Financial Services department, you will play a critical role in ensuring the delivery of superior service to our customers by processing transactions and reporting results at world-class levels.Key Responsibilities:Analyze...
-
Auto UW Support Analyst
hace 4 semanas
Monterrey, México CHUBB A tiempo completoChubb esta en búsqueda de un: Auto UW Support Analyst Objetivo: Generar y controlar la emisión de pólizas individuales de autos a través de una suscripción detallada para cumplir con los indicadores de rentabilidad del negocio. Requisitos: Licenciatura en Administración de Empresas o afines. * Microsoft Office. Excel Intermedio* ...
-
Support Engineer
hace 4 meses
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Monterrey (Virtual) Overview BY Transportation Management (Support) Team is responsible for working with our global customer base to support the Transportation Management Solution on steady state phase of...
-
Application Support Specialist
hace 7 días
Monterrey, Nuevo León, México Blackline A tiempo completo{"title": "Application Support Analyst Position Overview", "content": "Key ResponsibilitiesAs an Application Support Analyst at BlackLine, you will be responsible for handling customer support inquiries, troubleshooting issues, and collaborating with customers to determine functional requirements and technical solutions.Main Tasks:Analyze data to support...
-
Merchandise Support, Sr Analyst
hace 5 meses
Monterrey, México AutoZone A tiempo completo**Job Title**: Merchandise Support, Sr Analyst **Position Purpose** Manages and supports communications for retail and commercial operations. Directs,coordinates and exercises functional authority for planning, organization, control, integratation and completion of projects related to internal communication and customer service. Serves as a lead for...
-
Technical Business Analyst
hace 2 meses
Monterrey, México CHUBB A tiempo completoTECHNICAL BUSINESS ANALYST Description Document ingestion is a top priority for Chubb and we are looking for an innovative, results-oriented Technical Business Analyst with experience and ambition to help drive the Ingestion program. We are looking for a passionate, dynamic and business focused Technical Business Analyst to join our Document...
Support Analyst
hace 3 meses
**Support Analyst**:
- Publication Date: Jan 29, 2024- Ref. No: 503672- Location: Monterrey, Nuevo Le
- n, MX, 66490**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**
**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Perform first-level diagnosis and troubleshooting support to end-users and customers. Work under minimum supervision and receive inbound transactions and inquiries, provide support in accordance with established processes and document incidents and remedies. Escalate complex incidents to second-level support personnel.
- Troubleshoots via the phone, chat or other support channels, hardware, software, and network operating problems and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Provides functional or task leadership
- Coordinates special projects and system upgrades
- Briefs customers and/or management on the status of resolution efforts
- Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
- Recommends system or process improvements, including procedures, training, and enhanced documentation
- May provide occasional functional and technical guidance to less experienced staff.
- The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels like Chat support or Self Service Incidents/backlogs) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
- The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
- All other duties as assigned
Qualifications:
- Portuguese and English language
- Basic troubleshooting skills
- Customer service and/or call center experience it's a plus
**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
