Tech Support

hace 2 semanas

Hermosillo, México Intugo A tiempo completo

5 $Intugo business partner, dedicated to improve the homes of their clients is looking for a tech support agent that has:

- Strong analytic skills and problem solving oriented.
- Strong focus capacity.
- Technical aptitude and capacity to identify alternative solutions to clients' problems.
- Ability to manage multiple critical and high priority issues or problems with a high sense of emergency.
- Experience with Google Suite products.
- Great communication: verbal, writing and active hearing skills.
- Provide a high level of actionable insights and data analysis to deliver value to our clients
- Guides users through troubleshooting and troubleshooting processes, which may include using software and/or following verbal instructions.
- Participate in all team meetings and provide feedback on process improvement, while we evangelize the culture and spirit of teamwork.
- Demonstrates an increasing level of knowledge and understanding of the Company products and integrations.
- Accurately documents and updates customer records, support notes, and interactions. (Salesforce, ZenDesk, Dialpad, Confluence, etc.)

**We Offer**:

- $17,000 mxn monthly before taxes
- $3,000 mxn monthly gross performance bonus
- $1,000 mxn monthly food voucher
- Law Benefits
- Fixed Schedule

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $17,000.00 - $20,000.00 al mes

Horario:

- Turno matutino

Prestaciones:

- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono de productividad

Experiência:

- Atención al cliente: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

Fecha límite para postularse: 28/04/2023
Fecha de inicio prevista: 05/05/2023

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