Technical Account Manager

hace 3 semanas

Ciudad de México Visa A tiempo completo

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
Consultant, Technical Solutions are the main technical liaisons for CyberSource’s Premier Enterprise merchants. As a Consultant, Technical Solutions within the CyberSource Customer Support team, you will be responsible for owning the technical aspects for our merchants’ implementations on the CyberSource side, and will assist in ensuring that integrations are functioning optimally. Consultant, Technical Solutions assist with a merchant’s initial launch of CyberSource products and services, and are also responsible for fostering the merchant relationship after the initial implementation. Should a merchant encounter any CyberSource related concerns, the Consultant, Technical Solutions would address the issue, or help drive the incident to a resolution.

**Essential Functions,**
- Act as the single point of technical contact for assigned merchant and partner accounts
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and or Operations teams
- Provide technical implementation assistance to developers
- Perform business analytics and performance monitoring of live merchants and partners
- Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
- Educate merchants on how ongoing enhancements of Visa services may benefit their business
- Create, edit, and distribute client notifications and communications
- Participate in requirements, design, and roll out of new products and services
- Represent Client Support to other departments in the company including sales, operations, product management, and product development
- Partner with Sales to build relationships with technical and business contacts across the account portfolio
- Client-facing travel (international and domestic), 20%

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
**Basic **Qualifications**
- 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

**Preferred Qualifications**
- 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
- 7+ years in-depth technical experience such as customer support, software development, or web development
- Client facing experience
- Experience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways)
- Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless)
- Demonstrated strong leadership capabilities and interpersonal skills
- Executive-level written and verbal communication, and customer interaction skills
- Strong organization skills including resolution management and follow up
- Strong problem solving skills
- Experience with web-based software development technologies, PHP, ASP,.NET, JavaScript, HTML, XML, JSON, REST APIs
- Understanding of Web Security, SSL, HTTPS, Hash algorithms
- Strong SQL skills
- Familiarity with PCI DSS

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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