Technical Account Manager

hace 2 semanas

México Hotelbeds A tiempo completo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
About Us:
HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

- Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents
- Bedsonline, exclusively serving the retail travel segment
- Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
- TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.

Job Summary:
The Technical Account Manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence. This position requires securing top customers loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients. The TAM is also responsible for directly managing strategic client partners, supporting the frontline, participating actively in global or regional projects and coordinating and reporting results of the rest of the areas.

Job Responsibilities:

- Territory Growth/Development
- Work closely with direct sales to position and sell the company services and solutions to strategic customers - including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer-related technical requirements.
- Maximize product distribution from a technical perspective.
- Act as the technical point of contact for strategic business partners to help facilitate communication with clients.
- Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
- Lead all technical activities relating to key customer integrations only.
- Provide post-sales technical support and resolve customer cases.
- Verify KPIs targets are met at the highest quality.
- Analyze client performance and identify the optimization path moving forward
- Develop scripts to automate, monitor, alert, and report on the production environment.
- Meet sales targets by providing accurate technical solutions and optimization.
- Follow up and prioritize new acquisition requests by providing accurate technical support during the implementation.
- Ensure SLA for regional / segment assigned is accomplished, with no quality impact.
- Build and maintain, long-lasting KAM / SAM relationships.
- Build and maintain strong, long-lasting customer relationships.
- Development guidance to clients, for new or existing key features / business requirements.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Ensure the correct account set up, from the distribution point of view, as from the technical features developed, and credential distribution type.

**Required Skills**:

- Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering or similar
- Proven Strategic Technical Account Manager Experience
- Excellent communication skills, including the ability to produce usable, maintainable documentation an

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