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Customer Service Representative
hace 1 semana
Importante Empresa solicita un Customer Service en Tabasco
**Objetivo del puesto**:
Proporcionar el soporte Integral, Administrativo, Comercial y Operativo desde oficina, a los agentes de ventas Industrias que, por naturaleza de su trabajo en campo no puedan brindar una atención oportuna al cliente. El Customer Service en estos casos tiene como objetivo principal elaborar cotizaciones con márgenes de utilidad determinadas para cada cliente autorizados por el Agente de ventas Industria y/o Gerente Regional.
**Funciones y Actividades**:
1. Crédito: Mantener comunicación semanal con el departamento de crédito y cobranza, respecto a los clientes con crédito a vencer y/o que presenten crédito vencido, transmitiendo la información al Agente de ventas Industrias que tiene la obligación de coadyuvar con el departamento de crédito y cobranza para el cobro oportuno.
2. Dar el seguimiento oportuno a las cotizaciones registradas por los agentes de Industria en el CRM, mediante llamadas al cliente o recordatorio al agente de ventas Industria.
3. Realizar cotizaciones en tiempo oportuno a los clientes para el cierre de la venta.
4. Proveer soluciones preventivas y correctivas para el cierre de ventas.
5. Apoyo a la Venta y post venta al cliente para darle un servicio satisfactorio.
6. Brindar servicio interno a los agentes de ventas facilitando y gestionando toda información requerida ya sea administrativa, comercial y operativa.
7. Brindar en todo momento información de costos, disponibilidad y/o tiempo de entrega de materiales, fichas técnicas etc a los agentes de ventas industria, mediante los portales de proveedores, haciendo un correcto uso de los mismos.
8. Revisar y descargar constantemente las promociones mensuales de los proveedores en la Intranet, asegurándose de las actualizaciones de los proveedores.
Horario laboral: de 7:00 en adelante de Lunes a Sábado*8:00 AM A 5:30 PM LUNES A VIERNES Y SABADOS DE 8:00 AM A 1:30 PM
Sueldo neto o bruto $8,000 - $10,000
**Experiência**:
Licenciatura en Administración, Mercadotecnia, Ingeniería en venta
Indicadores de ventas
- Proyecciones
- Paqueterías office
- Estrategias de Ventas
Fecha de inicio prevista: 01/03/2024
Tipo de puesto: Tiempo completo, Por tiempo indeterminado, Por temporada, Por periodo de prueba
Duración del contrato: 3 meses
Salario: $8,000.00 - $10,000.00 al mes
Horario:
- Fines de semana
- Turno de 8 horas
Tipos de compensaciones:
- Bono de productividad
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- Industria metalmecánica: 1 año (Obligatorio)
Disponibilidad para viajar:
- 75 % (Obligatorio)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 01/03/2024
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