Customer Service Logistics Manager

hace 3 días

México TNA Solutions A tiempo completo

**The Company**

Join an award-winning company recognized globally for innovation and rethinking the conventional. tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. tna design and manufacture high-speed packaging, distribution, and process equipment for the food industry.

**About the Role**

**tna **is looking for a **Customer Service & Logistics Manager**:

- who will be responsible for providing proactive leadership and direction to the Customer Service and Logistics team, including the management of the customer ordering, inventory, and shipment processes.

With our Head office based in Queretaro, Mexico, this position will be reporting directly into the Aftermarket & Service Manager, Latin America.

**Key responsibilities**

You will be responsible for, but not limited to:

- Train, motivate, and lead the team to achieve set objectives and targets, coordinating team resources to meet or exceed customer expectations. Ensure all staff management processes are completed as per tna requirements and meet all deadlines - including but not limited to performance reviews, salary reviews, recruitment processes, etc.
- Provision of accurate lead times and part availability on order confirmations based on feedback from manufacturing branches and external vendors.
- Develop and implement strategies effective for ensuring timely deliveries to branches and customers.
- Ensure all parts documentation are sent to Finance for timely invoicing.
- Collaborate with Aftermarket Sales Manager and other involved departments to resolve escalated problems.
- Follow up the logistics of warranty claims, including ensuring that parts returned as defective or under warranty are properly coded and inventoried so that tna solutions will receive credit from the manufacturer/supplier.
- Manage crating and freight costs for spare parts shipments (inwards/outwards/local/international).
- Track and report on spares backlog.
- Responsible for inventory accuracy on an on-going basis with a calendar year-end and a fiscal year-end stock-take.
- Ongoing management and analysis of spare parts inventories to maintain recommended safety stocking levels to continually improve service to our customers.
- Continually monitor slow moving items and execute plans to minimize these to eliminate write-offs.
- Clear and timely communication with our customers to provide proactive updates on delivery dates.
- Complete required reports are completed accurately and on time including monthly KPI reporting.
- Other tasks / duties as reasonably requested.

**Qualification and Experience**
- Qualifications in a business administration or engineering discipline are considered.
- Minimum of 3 years’ experience in a supervisory role.
- Superior customer service and interpersonal skills.
- Proven experience to organize and maintain stock.
- Exposure to the manufacturing industry (specifically food and packaging).

**Desire Knowledge and Skills**
- Proficient in Microsoft Word, PowerPoint, Excel and Outlook.
- Sound knowledge of people management & having difficult conversations.
- Knowledge of health & safety requirements of a manufacturing/stores environment, including enforcing the rules.
- Knowledge of export documentation including booking freight (air & sea), letters of credits, bills of lading, packing lists, and certificates of origin.
- Extensive understanding and knowledge of MRPII based enterprise systems.
- Practical knowledge and understanding of purchasing, sales ordering, and invoicing processes.
- Self-motivated and driven, reliant and forthcoming.
- Able to multitask, be flexible and work under pressure.
- Ability to develop, build and maintain strong relationships with management, co-workers, suppliers, and clients.
- Bilingual preferred with English language proficiency, written and verbal.
- Able to negotiate, problem solve & make decisions in line with organisational philosophies and practices.

**Why work with us?
- Egalitarian company structure which empowers employees and nurtures leaders.
- Possible International mobility opportunities.
- Professional and career development benefits and education investment.
- Recognition program linked to health and lifestyle benefits.
- Birthday leave.
- Volunteering opportunities with the Nadia and Alf Taylor Foundation.
- A company that truly values diversity.

  • Logistics Customer Service Manager

    hace 2 semanas

    México Charger Logistics Inc A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...

  • Logistics Customer Service

    hace 2 semanas

    Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo

    Job Title: Logistics Customer Service (weekends coverage) Location:Santiago de Querétaro, MexicoCategory: Customer Service Experience: Entry-LevelJob Description:We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies"Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and...

  • Logistics Customer Service

    hace 3 semanas

    México Charger Logistics Inc A tiempo completo

    Job Title: - Logistics Customer Service (weekends coverage)- Location: - Santiago de Querétaro, Mexico- Category: - Customer Service- Experience: - Entry-Level**Job Description**: **We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies"** Charger Logistics is a world class asset-based carrier. We specialize in delivering...

  • Logistics Customer Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.Charger logistics invests time and support into its employees to provide them...

  • Customer Service Representative

    hace 3 semanas

    México Charger Logistics Inc A tiempo completo

    Job Title: - Customer Service Representative- Location: - Santiago de Querétaro, Mexico- Category: - Administration Support & Operations- Experience: - Entry-Level**Job Description**: **Description** Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment,...

  • Terminal Manager

    hace 3 semanas

    México Charger Logistics Inc A tiempo completo

    Job Title: - Terminal Manager - Logistics & Transport- Location: - Santiago de Querétaro, Mexico- Category: - Administration Support & Operations- Experience: - Entry-Level**Job Description**: **_We’re proud to say we’ve been named one of "Super Empresas Expansión 2023 Top Companies"_** Charger Logistics Inc. is a world - class asset-based carrier...

  • Logistics Manager

    hace 4 semanas

    Ciudad de México HAYS A tiempo completo

    International pharmaceutical company is looking for his new Logistics Manager. **Your new Company** International pharmaceutical company **Location** Mexico City | Hybrid work. **Your new role** As Logistics Manager you will be responsible for driving outbound logistics operations through 3PL Contract management encompassing receiving, warehousing,...

  • Logistics Manager

    hace 2 días

    Ciudad de México HAYS A tiempo completo

    International pharmaceutical company is looking for his new Logistics Manager. **Your new Company** International pharmaceutical company **Location** Mexico City | Hybrid work. **Your new role** As Logistics Manager you will be responsible for driving outbound logistics operations through 3PL Contract management encompassing receiving, warehousing,...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Charger Logistics A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...

  • Customer Service Logistics Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México TNA Solutions A tiempo completo

    The CompanyJoin an award-winning company recognized globally for innovation and rethinking the conventional. tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. tna design and manufacture high-speed packaging, distribution, and process equipment for the food...

  • Customer Service Call Center Manager

    hace 4 semanas

    México All Freight Trucking Inc. A tiempo completo

    **All Freight Trucking** is a last mile logistics company servicing the state of California. As a key player in the logistics industry, we specialize in delivering the last mile of the supply chain, ensuring timely and reliable services. As we continue to grow, we are seeking a highly motivated and skilled Customer Service Call Center Manager to join our...

  • Logistics Manager

    hace 4 semanas

    Ciudad de México Giraf Logistics de Mexico SA de CV A tiempo completo

    Job responsibilities: 1. Lead the operation team to undertake the customer's customs clearance, warehousing, delivery and other service needs in Mexico; 2. Coordinate and deal with the cooperation between external and internal operation links, and timely solve the problems or risks occurring in the business links; 3. Sort out the company's business process...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo

    Job Title: Customer Service Representative Location:Santiago de Querétaro, MexicoCategory: Administration Support & Operations Experience:Entry-LevelJob Description:DescriptionCharger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of...

  • Logistics Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Giraf Logistics de Mexico SA de CV A tiempo completo

    Job responsibilities:Lead the operation team to undertake the customer's customs clearance, warehousing, delivery and other service needs in Mexico;Coordinate and deal with the cooperation between external and internal operation links, and timely solve the problems or risks occurring in the business links;Sort out the company's business process and service...

  • Customer Reliability Service Manager

    hace 4 semanas

    México Plaxonic Technologies A tiempo completo

    **Role: - **_**Customer Reliability Service Manager **_ **Location: - Queretaro Mexico** **Duration: - Long term contract** Job Description & Skill Requirement: Act as primary interface to the customer for all aspects related to the consumed services. - Understand customer business model and trends, periodicity to anticipate capacity need. - Follow-up...

  • Customer Reliability Service Manager

    hace 4 semanas

    México Plaxonic Technologies A tiempo completo

    **Role: - **_**Customer Reliability Service Manager **_ **Location: - Queretaro Mexico** **Duration: - Long term contract** Job Description & Skill Requirement: Act as primary interface to the customer for all aspects related to the consumed services. - Understand customer business model and trends, periodicity to anticipate capacity need. - Follow-up...

  • Logistics and Customer Service Coordinator

    hace 2 semanas

    México HIRING SPACE SC A tiempo completo

    Automotive company located in the northern peripheral zone requests: Logistics and customer service coordinator. Education: Industrial engineering, mechatronics, logistics, administrative mechanics or related. **Experience**: - Advanced English - Inventory management - Negotiation skills - Direct contact with the automotive customer. Aim: - Ensure...

  • Customer Service

    hace 2 meses

    México Kellogg Company A tiempo completo

    As a **Customer Service & Collaboration Intern** at **Kellogg**. **You will be responsible by helping the team for different analysis and reporting projects for the area. **HERE’S A TASTE OF WHAT YOU’LL BE DOING** In your role as a **Customer Service & Collaboration Intern **you will be part of our success by: - Support with report generation for...

  • Customer Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México ALTEN MÉXICO A tiempo completo

    Welcome to ALTEN Mexico, a renowned engineering company focusing on delivering cutting-edge solutions for engineering, technology, and product development projects with a dedicated team of over 350 professionals serving diverse industries like Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. ALTEN Mexico provides a wide...

  • Customer Service

    hace 2 meses

    México Page Personnel A tiempo completo

    Customer Service experience working in process manufacturing food, or beverage - Customer Service experience working in process chemical, or pharmaceutical. **Sobre nuestro cliente**: **Descripción**: - Manage customer orders for US, EMEA, and Mexico supporting all locations. - Maintain customer profiles. - Maintain sales order related records, enter...