Customer Service Engineer

hace 2 meses


Desde casa, México iMin A tiempo completo

**Main Duties and Responsibilities**:
**Pre-Sales**
- Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware)
- Build quality relationships with customers and managers
- Provide in-house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and the market’s demand for the company’s products

**After-Sales**
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product product-related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirements

**Non-technical requirements**:

- Good written and spoken communication skills, be able to report to supervisor overseas
- Support focus mind, capable to solve/simplify customer challenges
- Willing to learn and patience when dealing with tight timelines - Good analytic thinking and ability to solve technical problems
- Must be friendly, energetic, passionate independently

**Job requirement**:

- Understanding coding is a must. Being able to do programming will be a bonus
- Technical competency in Android POS or any relevant experience will be a bonus
- Must have IT knowledge and hands-on person
- Well-disciplined and have an attitude to learning a new system



  • Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...


  • Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...


  • Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an "Call Center Inbound Dispatching Representative" who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude, great...


  • Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an "Call Center Inbound Dispatching Representative" who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude, great...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...


  • Desde casa, México Motorcycle Safety Academy A tiempo completo

    **Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...

  • Field Service Engineer

    hace 4 días


    Desde casa, México QuidelOrtho A tiempo completo

    The Opportunity:QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with...


  • Desde casa, México US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...

  • Field Service Engineer

    hace 1 semana


    Desde casa, México Ortho Clinical Diagnostics A tiempo completo

    **The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...


  • Desde casa, México The Luis Lopez Agency A tiempo completo

    **Customer Service Representative** **Salary + Benefits** **Overview**: **Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and policy renewal changes. - Recommend available products. - Data entry in various platforms. - Work with internal departments to meet customer’s needs. - Possess the ability to provide...


  • Desde casa, México The Luis Lopez Agency A tiempo completo

    **Customer Service Representative** **Salary + Benefits** **Overview**: **Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and policy renewal changes. - Recommend available products. - Data entry in various platforms. - Work with internal departments to meet customer’s needs. - Possess the ability to provide...

  • Customer Service

    hace 4 semanas


    Desde casa, México TATA CONSULTANCY SERVICES DE MÉXICO S.A. DE C.V A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive / Service desk executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent...


  • Desde casa, México EverPro A tiempo completo

    **Position Overview**: We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is primarily focused on managing inbound phone-based interactions with a strong emphasis on booking appointments and ensuring world class customer service. **Key Duties**: - _**Exceptional Customer Service**:_...


  • Desde casa, México Excent Capital A tiempo completo

    About the companyExcent Capital Ltd is a regulated international investment broker headquartered in London. We have offices in Seychelles, Mexico and Brazil. We offer our clients a global investment platform in various OTC products.Customer Service Manager Our Customer Service Manager will be based in our London headquarters and will be pivotal in...


  • Desde casa, México Valce Talent Solutions A tiempo completo

    **Requirements**: - L1 and L2 technical support - Assist and support customers with web integrations. - PHP, HTML, and CSS troubleshooting. - Diagnose and troubleshoot problems of e-commerce platforms. - Make recommendations for improvement and innovation. - Analyze system specifications and translate system requirements to manageable and measurable...

  • Customer Service Reps

    hace 2 meses


    Desde casa, México CobaltoTalent A tiempo completo

    If you are looking to upgrade your professional career by working remotely for a US company, we have good news! CobaltoTalent is hiring **Customer Service Reps **in Mexico to support the success of our US clients. CobaltoTalent is a US-based recruiting company dedicated to increasing productivity and peace of mind for business leaders. Are you ready for an...

  • Customer Service Reps

    hace 3 días


    Desde casa, México CobaltoTalent A tiempo completo

    If you are looking to upgrade your professional career by working remotely for a US company, we have good news! CobaltoTalent is hiring **Customer Service Reps **in Mexico to support the success of our US clients. CobaltoTalent is a US-based recruiting company dedicated to increasing productivity and peace of mind for business leaders. Are you ready for an...


  • Desde casa, México Chison Medical Technologies Co., Ltd. A tiempo completo

    Job responsibilities 1. Responsible for after-sales technical support and on-site service (installation, maintenance, repair) of color ultrasound Products; 2. Responsible for establishing, managing and training the service team of channel providers; 3, Timely and effective to provide technical support to customers, to solve customer problems and...