Global Project Manager

hace 6 días

Azcapotzalco, México AT&T A tiempo completo

Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future - you’ll create it.

The Global PM is responsible for developing project plans, managing and coordinating implementation of network service solutions (that consist of various AT&T products such as AVPN, Flexware/ SDWAN, Anira/AVTS, IS solutions) of a highly complex nature for customers based outside and inside of United States.
- Cooperate closely with international specialists within the company and with customers in Most of World and US regions, also ensures project is meeting the expectations of the business by reviewing project deliverables
- Lead and execute service delivery activities and associated responsibilities during the E2E project cycle, be accountable for the project delivery from contract signature up to first bill correctness
- Support ordering and delivery of telecommunication access components with external vendors/telecoms through internal partner organizations
- Coordinate and support customer site activations and proactively follow up on open items (migration date negotiations, customer site readiness, on-site technicians)
- Update and maintain internal business systems used for project control, ordering and configuration management
- Develop, track and report project management tasks and activities to supervisor and customers using industry accepted Project Management tools & reports such as MS Project & MS Excel
- Lead escalations for both internal and customer facing issues and support any troubleshooting. Lead and implement small process / tooling improvement initiatives

Bachelor’s degree
5-8 years of Service delivery or PM experience
Excellent English Language skills
A second language Portuguese, German, French, Spanish is desired
Project management methodology, techniques and tools;
PMI certification would be appreciated
Previous direct customer interfacing experience
Ability to lead project meetings and deliver customer facing presentations
Advanced business and commercial skills
Knowledge of telecommunication technologies/products and networking technologies
Creative Problem Solving

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