Customer Service Engineer

hace 1 mes

Ciudad Juarez, México BorgWarner A tiempo completo

Ciudad Juárez, Chihuahua

Job Responsibilities
- Be the Voice of Quality
- Program Management (APQP)
- DFMEA/PFMEA, PCP, PFD
- Lead, create and submit the PPAP
- Ensure the Company processes, standards and program specific requirements are implemented and followed.
- Obtain/cascade customer specific requirements for program and convert them into deliverables for the project team.
- 100% ownership of driving APQP 8D’s as they arise
- Understand Systemic failure Lessons learned, from read across, and Warranty data.
- Champion the culture of Continuous improvement throughout the APQP
- Monitor program KPI’s with program team and initiate actions if necessary
- Lead audits on local programs and develop corrective actions for the teams (Pre/post gate reviews, Launch audits, VDA, WeAR)
- Escalate program Quality Risks into the appropriate organization
- Ensure the discipline in the program team that ALL program deliverables of the PDP/APQP are available on time.
- Be an active leader/contributor to the program team
- Responsible for regular updates to the Program Manager, Plant Manager, and/or Customer on the project status
- Be in constant contact with Customer Quality Engineer and Warranty engineer to learn risks in the field for “lessons learned” to carryover.
- Responsible to assist, track and monitor any product teardowns during the program development

Qualifications/Requirements/Experience
- Bachelors degree in Engineering preferred (Master’s degree will be valued)
- Practitioner’s knowledge of the Quality Core Tools (APQP, D/PFMEA, PCP,s SPC), and the methodology
- Strong analytical and problem solving skills
- Product Life cycle experience (e.g. as a member of launch team)
- Familiar with BW Customer Specific Requirements for Critical and Specific requirements.
- Have excellent communication and negotiation skills with the ability to build consensus and sell ideas at all levels.
- Ability to read and interpret Mechanical drawings
- Understand measurement techniques (CMM, Contour graph, gaging, Go/No-Go)
- MS - Office Computer strength
- Organized, and able to create tracking information for presentation
- Work well in team with the goal of successful launch

Core Competencies
- Customer Focus
- Decision Quality
- Priority Setting
- Drive for Results
- Problem Solving
- Interpersonal Savvy
- Conflict Management
- Team

Internal Use Only: Salary

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