Corporate - IT Infrastructure Specialist, Data

hace 5 días


Jalisco, México Amcor A tiempo completo

**About the role**

The IT Infrastructure Specialist III will be responsible for the infrastructure scope of remote sites and data centers. This role is an integral part of the Americas Center of Excellence team, providing solutions and support to all Amcor locations in the Americas while also supporting locations globally where needed.

Reporting to the Group IT, Americas CoE Data Continuity & Server Manager, this role will provide the opportunity to drive and develop solutions, innovations, and automations across Business Groups. This role will work with a variety of key stakeholders, both within and outside the business, to provide excellent customer service.

**Key Job Accountabilities**
- Operational Expectations_
- Develop and drive approved solutions across the Business Groups in a timely and cost-effective manner
- Drive innovation and automation
- Assist in management and improvement of the data center, citrix, server, backup, and storage environments
- Present and leverage new functionality from existing systems to improve reliability and the features/functions available to the business and develop a business case and implementation plan
- Management of tickets assigned to server support in the Americas, to ensure an effective level of support
- Drive standardized systems monitoring across all Americas sites
- Diagnose and troubleshoot server related issues
- Drive, plan, manage and participate in local and regional infrastructure projects
- Configure, install, monitor and maintain both data center and remote site environments including evaluation of system performance focusing on standardization across the Americas
- Adhere to Infrastructure Service Delivery methodologies and Enterprise Architecture global standards
- Management of general server, remote site and data center related documentation and knowledge base
- Assist in developing and documenting processes and policies
- High proficiency with management of core server infrastructure services, storage, good understanding of back up, active directory and citrix
- Training & Partnerships_
- Work closely with IT personnel both at a regional and local level to promote appropriate solutions to business problems
- Document and train new functionality and technical solutions
- Develop, maintain and enforce standards across all Business Groups and prepare presentations to substantiate the need for these guidelines where appropriate.
- Evaluation of service providers in all aspects of the projects that require external resources to implement
- Mentoring of junior team members
- Be a key player of the regional IT Operations team to ensure a stable and efficient server environment.
- Train team members on standard process and procedures
- Partner with members of the IT Operations team

**Qualifications/Requirements**
- Bachelor’s degree in computer science or equivalent experience/studies
- 7+ years’ experience in a technical IT Environment
- Excellent communication skills with the ability to communicate at all levels in English
- Communication skills in Portuguese are advantageous
- Ability to travel up to 30%
- ITIL certificate, Microsoft Certifications (e.g., MCSE), and VMware VCP preferred
- Excellent knowledge of server infrastructure solutions
- Knowledge of the following: Virtual Environments (VMware vCenter & ESXi 5.5 and greater, Hyper-V, XenServer); Storage (DAS, NAS, SAN); HCI (VSAN \ Nutanix); Backup (Veeam, Avamar); Software distribution platforms (SCCM, RCA); Anti-Virus solutions (Symantec); Terminal Server, RDS, Citrix; Server 2008, 2012, 2016, 2019, Windows 7, Windows 10 operating systems; Active Directory, GPOs
- Solid hands-on experience within an environment running Wintel, Microsoft management solutions
- Hands-on experience of compute platforms; HPE ProLiant, Dell PowerEdge & Cisco UCS
- Excellent understanding of systems monitoring and experience in setting up monitoring tools
- Good understanding of cloud hosting platforms (Azure, AWS, Google Cloud) and hands on experience in setting up cloud-hosted services
- Technical background in automating tasks, programming or scripting
- OS image management, design & configuration
- Ability to work under pressure in a high throughput business environment
- Excellent organization skills; able to plan, organize and prioritize workload
- Willingness to learn and be adaptable to the changing requirements of the job
- Ability to “translate” technical jargon into a user-friendly language and present to all levels of the organization
- Ability to manage critical issues in a timely manner with attention to detail
- Demonstrated the ability to lead projects from beginning to end


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