Fraud Prevention Manager
hace 1 mes
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
The anti-fraud team is in charge of risk management and fraud prevention in DiDi ride-healing accross Latin America.
The manager will be responsible for generate data-driven insights for decision-making, co-develop stratregies to prevent fraud while ensuring a good experience to users, develop improved governance models with technical counterparts in China as well as creating/changing processes to mitigate the fraud risk in Didi. A data-driven approach is required in order to guarantee processes are measured and optimized over time. The team is global, so it will require solid project and stakeholder management skills and efficient/effective communication with different teams, cultures and organization levels.
Role Responsibilities:
**Your Responsibilities**:
- Deep dive into data to generate insights and action plans, identifying fraud behaviour in ride-healing. Diagnose root causes and suggest creative solutions.
- Align priorities, product roadmaps and strategies with Latin American business teams and tech team. Critically analyize existing initiatives and strategies to identify improvement opportunities
- Carry out analyses to improve the experience of users and minimize the negative impact of fraud strategies on user volume
- Proactively identify opportunities to improve the governance and coordination processes with all relevant stakeholders
- Develop a comprehensive framework and dahsboard to track all OKR and impact of all initiatives, and communicate to relevant stakeholders in a clear way
- Manage the work of a senior analyst and work closely with a broad number of stakeholders, including the onboarding, growth and tech teams
Role Qualifications:
- 5+ years of experience in anti-fraud and/or risk management. Experience in a ride-healing delivery app, fintech and/or ecommerce will be a plus.
- Strong analytical and critical thinking skills. Based on data and evidence, skillfully analyze problems and generate a structured approach to solve them.
- Intermediate SQL knowledge
- Capacity to structure and frame problems and communicate in an clear way to multiple stakeholders. Excellent communication skills in English and Spanish, both oral and written
- Ability to think strategically and execute tactically, and have persistent attention to detail
- Ability to learn, empathy for the client and colleagues
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
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