Partner Support Specialist

hace 3 semanas


Naucalpan, México NOKIA A tiempo completo

**Join us in creating the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**The team you'll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The Partner Support Team is the first contact for Nokia Enterprise Partners and primarily work starting from the partner pre-contracting, contracting and onboarding in the Nokia ecosystem, further becoming the primary interface to provide resolution to enterprise partner queries.

The Partner Support Specialist acts as a Nokia representative to support and resolve partner queries as per Global Partner program guidelines.

**What you will learn and contribute to**
- Providing first level contact and convey resolutions to partner’s queries when handling different topics around pre-contracting, contracting, onboarding, post onboarding and first level pre-sales technical support
- Follow defined helpdesk process and procedures.
- Identifying partners’ and internal market team needs, clarify information, research every issue and providing solutions
- Properly escalating unresolved queries to the next level of support
- Ensuring resolution within SLA to maintain the KPI
- Utilize excellent inter personal service skills to exceed partners’ and internal sales community expectations.
- Ensure proper updation of records and documentation

**Your skills and experience**
- Fast learner with advanced troubleshooting skills and ability to multitask, set priorities and manage time effectively. Readiness to work in global environment with multi-cultural individuals and teams.
- Self-motivated to take accountability of defined tasks & deliverables, Deliver work with minimum supervision.
- Strong phone and verbal communication etiquettes, skills along with active listening and adapted to hybrid way of working.
- Proficiency level of atleast B2/C1 in spoken and writing English is must. Conversant knowledge of other languages will be preferred primarily Spanish & Portuguese will have added advantage.

**It would be nice if you also had**:

- Proficiency in Salesforce CRM systems and practices and MS Excel with acumen of Analytics & reporting tools and software’s.
- Familiarity in Sales Channel, Sales Process and Sales operations will be preferred with understanding of basic technology

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.


  • Data Analytics

    hace 4 semanas


    Naucalpan, México AT&T Mexico A tiempo completo

    At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. **As Data Analytics (**Sales Support) Specialist **you will be responsible of**: - Responsible for the upkeep of seller...


  • Naucalpan de Juárez, México Bloomberg A tiempo completo

    Technical Support Specialist Mexico City Posted Jan 24, 2024 - Requisition No. 122801 Our Team: Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we...

  • Digital Sales Specialist

    hace 4 semanas


    Naucalpan, México Merck KGaA Darmstadt Germany A tiempo completo

    Aplica tu Magia con nosotros Estás listo para explorar, romper barreras y descubrir mucho más? Sabemos que tienes grandes planes. Nosotros, también, innovar con la ciencia y la tecnología para enriquecer la vida de las personas con las soluciones en Healthcare, Life Science y Electronics apasiona a nuestros colegas en el mundo entero. Juntos, soñamos...

  • ICFR Specialist

    hace 2 semanas


    Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Capability Center is currently hiring a: ICFR Specialist (SOX) The purpose of the role is to provide independent and objective assessment of the design and operating effectiveness ICFR (Internal Control over Financial Reporting - SOX), CECS (Control over Economic Capital and Solvency - Solvency II) and ICIF (Compliance, UW, LBM, etc). The...


  • Naucalpan, México Ford Motor Company A tiempo completo

    E **xperience & Background Requirements E** - xperience in Microsoft Office suite (strong Excel skills) W - illingness to learn new EV service processes G - eneral understanding of Dealership Retail Network Operations P - revious experience in Customer Service Division preferred but not mandatory D - emonstrated ability to problem solve S - trong process...


  • Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** (Hybrid) RESPONSIBILITIES - Track the inbound battery orders and document order details in work spreadsheets. - Initiate warranty claims for batteries ordered. - Resolve issues with orders (timing and shipment status). - Provide support to the FCSD EV team on various projects. - Problem solving through...


  • Naucalpan, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Naucalpan de Juárez, Estado de México**: Uno de los principales mayoristas de soluciones de tecnología, partner de marcas como AWS, Microsoft. Fortinet, buscamos gerente de producto con experiência en soluciones de ciberseguridad o datacenter para administración y reclutamiento de canales,...


  • Naucalpan, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Naucalpan de Juárez, Estado de México**: Uno de los principales mayoristas de soluciones de tecnología, partner de marcas como AWS, Microsoft. Fortinet, buscamos gerente de producto con experiência en soluciones de ciberseguridad o datacenter para administración y reclutamiento de canales,...

  • Gao Business Auditor

    hace 5 días


    Naucalpan, México Ford Motor Company A tiempo completo

    We're looking for a business partner with strong analytical and critical thinking skills who has a positive mindset, effective communication skills, and strong business acumen. - Ability to work effectively in teams and be a partner with audit clients. - Effective communication, both verbally and in written form to a variety of stakeholders. - Wide breadth...


  • Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Capability Center is currently hiring a: IT Controls Testing Specialist About the role: The purpose of the role is to provide independent and objective assessment of the design and operating effectiveness control environment, in accordance with Zurich ICIF Framework and focus on the company’s Information Technology General Controls...

  • API Architect

    hace 1 día


    Naucalpan de Juárez, México Virtualent A tiempo completo

    API ArchitectVirtualentHey there! Are you an experienced API Architect looking for your next challenge? Virtualent is a dynamic staffing company on the lookout for a talented individual like you to join our team.Are you passionate about APIs and eager to work with cutting-edge technology? Do you have a knack for understanding API request/response,...

  • Pricing Ford Champ

    hace 4 días


    Naucalpan, México Ford Motor Company A tiempo completo

    The **Ford Champs Program **provides students with hands-on, career-specific experience inside Ford of Mexico. **Ford Champs **looks forward to providing you with key knowledge and significant experiences for your professional career. This is a great platform to connect with leadership, collaborate with professionals in many areas of the business and learn...


  • Naucalpan, México Citi A tiempo completo

    The Doc Support Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Pricing Ford Champ

    hace 4 días


    Naucalpan, México Ford de México A tiempo completo

    Mexico (Hybrid) The **Ford Champs Program** provides students with hands-on, career-specific experience inside Ford of Mexico. **Ford Champs** looks forward to providing you with key knowledge and significant experiences for your professional career. This is a great platform to connect with leadership, collaborate with professionals in many areas of the...


  • Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Capability Ceter is looking for a Application Security Test Engineer Test Engineer is responsible to Application security toolset administration for the Security Testing BTS Team, providing global support to Zurich IT projects and to enable them to perform SAST, DAST and IAST toolset management. Administrate Security Testing automated...


  • Naucalpan de Juárez, México DXC Technology A tiempo completo

    Job Description: * SAP Functional Consultant Materials Management – DXC Technology – 100% Remote living in Mexico * At DXC we use the power of technology to deliver mission critical IT services  that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology...


  • Naucalpan Edo. de México HR PATH A tiempo completo

    HR PATH HR Path is global player in HR Consulting.   We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process.  Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer’s HR...


  • Naucalpan Edo. de México HR PATH A tiempo completo

    HR PATH HR Path is global player in HR Consulting.   We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process.  Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer’s HR...


  • Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Capability Center is currently hiring a: Insurance Business Systems Analyst IT Business Systems Analyst (BSA) who can contribute and support a dynamic digital transformation program within the Accident and Health Insurance domain. As a Technical BSA, the candidate will play a pivotal role in bridging the gap between business needs and...


  • Naucalpan, México 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completo

    The Doc Support Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and...