Sales Coordinator

hace 2 semanas

Ciudad de México CDMX Arbor Lodging Management A tiempo completo

Description:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

**Summary**:
The Sales Coordinator is responsible for performing general office duties to support any sales and marketing the hotel(s) requires. They will use sales techniques that maximize revenue while maintaining guest loyalty and satisfaction, as well as keeping the property in line with brand standards. They will serve as the point of contact for clients and communicate with them to respond to questions and requests. This position is based in our Mexico City office and will support 3-6 properties and multiple sellers.

Duties & Responsibilities:

- Responsible for assisting clients with reservations and booking the reservations through hotel database.
- Create group bookings, manage rooming lists, and handle changes.
- Maintain data in CRM (Delphi) including BEOs, Group Bookings, Resumes, and client activity.
- Assist clients with vouchers as well as folio and billing inquiries.
- ?Be point of contact for pick up reporting and distribution of resume and BEO packets to teams.
- Act as liaison between DOS or Sales Manager and property teams to facilitate a smooth client interaction.

Responsibilidades:

- Responsable de ayudar a los clientes con las reservas y de hacer las reservaciones a través de la base de datos del hotel.
- Crear reservas para grupos, gestionar listas de habitaciones y manejar cambios.
- Mantener los datos en el CRM (Delphi), incluyendo los Ordenes de Eventos de Banquetes (BEOs), Reservas de Grupos, Resúmenes y la actividad del cliente.
- Asistir a los clientes con vales, así como con consultas de facturación y el registro de cuentas.
- Ser el punto de contacto para el informe de recogida y la distribución de paquetes de resumen y BEO a los equipos.
- Actuar como enlace entre el Director de Ventas o el Gerente de Ventas y los equipos de la propiedad para facilitar una interacción fluida con el cliente.

**Requirements**:
Qualifications:

- At least 2 years of Hotel Front Desk/Reservations experience
- At least 1 year in a Sales Coordinator role.
- Must possess strong computer skills, Delphi experience preferred.
- Must be able to lift up to 30 pounds unassisted
- Ability to work weekends/holidays as needed.

**Benefits**:

- Competitive salary
- Annual review with increase potential
- Annual Bonus
- Life insurance, health insurance
- Additional benefits may be available

**Arbor’s Guiding Principles**: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

- **_ Do the Right Thing_** - Operate and act with integrity in all you do even when it is not convenient.
- **_ Lead with Heart_** - Be kind, passionate and hospitable.
- **_ Be Accountable_** - Take ownership and deliver results.
- **_ Aim Higher_** - Go above and beyond to exceed expectations and pursue thoughtful change.
- **_ Celebrate Differences_** - Embrace diversity; respect individual opinions and ideas.
- Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities._

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