Travel Advisor Sr Larc

hace 7 meses


Tlahuac, México Grupo Posadas A tiempo completo

**Misión del Puesto**:
Es el responsable de brindar un servicio con los estándares de calidad de la marca Live Aqua Residence Club a 100 de los socios más exclusivos, generando propuestas de viajes personalizados con la calidad y lujo requerido.

**Áreas de Especialización**:

- Viajes de Lujo
- Cultura y gastronomía
- Servicio al Cliente

**Conocimientos técnicos**:

- PowerPoint
- Excel
- Sistemas de Agencia de Viajes

**Escolaridad**:

- Licenciatura en Turismo o Administración
- Titulado

**Paquetes Informáticos**:

- Office- Outlook**Idiomas**:

- Inglés- Frances**Experiência**:

- Viajes internacionales de lujo
- Atención a clientes o ventas
- Relaciones Públicas

**Principales funciones del puesto**:

- Ser especialista en los socios a los que va a atender (saber gustos, hábitos, prioridades, etc.) e ingresar esta información al sistema
- Organizar y diseñar cada viaje de los socios, experiência, hospedaje, etc. de forma personalizada con el hotel o aliado. Administración del viaje previo, durante y posterior al viaje, y sobre todo agregando detalles que hagan sentir al socio consentido y reconocido. Resolver cualquier situación o problema posible para la correcta entrega de producto y continuo equipo.
- Mantenerse enterado y al día de los destinos más importantes para los socios en temas turísticos y de lujo.
- Mantener relación y comunicación cercana con los hoteles, proveedores y servicios con los que se realice una reservación o compra.
- Identificar oportunidades de mejora del producto y servicio, con el objetivo de comunicarlo a PRODUCTO para su revisión y planificación. Asistir y ejecutar en las estrategias de producto, revenue, etc.
- Resolución de problemas y solicitudes de los socios con proactividad y liderazgo en conjunto con los hoteles y servicios contratado para el viaje
- Monitoreo de estancia y experiência

**Posición física del trabajo**:

- Desplazarse en el corporativo entre los pisos 9 y 10, por escaleras o elevador
- Recorridos en las instalaciones de la oficina
- Se tienen viajes internacionales y nacionales

**Necesidades físicas del puesto**:

- La jornada laboral requiere que esté sentado en una oficina frente a una computadora y en ocasiones en constante movimiento y con visitas a clientes.



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