Customer Service Intern

hace 2 semanas

Monterrey, México GM Financial A tiempo completo

Overview:
The
**Customer Service Intern** will be learning and supporting the activities related to solve Customer´s requirements or issues and other operational processes that affect directly the Customer Experience during their credit life cycle.

**Location**: Monterrey, NL

**Time availability**: 25 hours per week.

**Responsibilities**:

- Acquire experience and knowledge of processes and activities related to manage and attend GM Financial Customers requirements.
- Acquire experience and knowledge of processes and activities related to manage Customer´s contracts and how related processes impact in Customer Experience.
- Support closing contracts and Lien release processes.
- Attention and follow-up of insurance claims due to total loss (theft or material damage), unemployment or life, of the different products handled by GM Financial (E.g. Financing and Leasing).
- Direct contact with customers for case resolution.
- Meet SLA´s in Customer´s requests in order to ensure Customer Satisfaction.
- Maximize Customer Experience supporting the reviewing and improvements on communications sent to Customers and other Customer Service processes.
- Learn to use GM Financial systems (SRS, Cognos, Ticket Tool and others) used to attend Customer´s requirements and contracts management.
- Participate in testing on system updates.
- Perform, develop and improve reporting related with the process assigned.
- Active participation in special assignments.
- Support other areas with customer or dealers related issues, administration and FAQ.

Qualifications:

- Last year student of Business Administration, Banking, Economy, Finance, Accounting or related fields.
- Customer service values / orientation.
- Bilingual (Spanish & English) both written and verbal (Desirable).
- Working knowledge and experience in computer programs such as Microsoft Office. (High Excel knowledge).
- Teamwork and collaboration.
- Strong interpersonal, verbal and written skills.
- Organizational and time management skills.
- Ability to embrace change and to adapt to organizational challenges.
- Data management and reporting.
- Analytical and problem solving ability.

**#LI-MON**

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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