Customer Service
hace 3 semanas
Activities may include, but are not limited to:_
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Provides telephone customer service regarding company's services and/or products.
- Identifies customer's needs and determines appropriate action
- Promotes and sells the company's products or services.
- Investigates and resolves complaints.
- Uses a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluates and resolves customer complaints professionally and tactfully.
- Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
- Authorizes credit memos/refunds within policy and according to established procedures.
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Implement account service strategies.
- Principal liaison with marketing and sales for assigned customers.
- Implementation of marketing programs for assigned accounts.
- Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
- Initiate and implement initiatives which improve customer service and responsiveness.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Champion customer needs and follow up on customer inquiries.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- Proactively communicate supply chain issues and provide alternatives.
- Attend technical training seminars.
- Back-up team-members when workload makes this necessary.
- Partner with Inside Sales** **to assist in achieving sales goals.
**Qualifications**
Bachelor’s degree.
**Additional Information**
- 3 years Customer Service.
- Good written, verbal English communication skills.
- Good data entry and organizational skills. Detailed oriented and good follow-up skills
- Able to effectively manage many priorities and issues.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
-
Customer Service
hace 1 mes
Ciudad Juarez, México American International Border Logistics A tiempo completo¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...
-
Sales/customer Service Representative
hace 3 semanas
Ciudad Juarez, México KTBlack Services A tiempo completoKT Black looking for Sales/Customer Service (BD) Representative Sales/Customer Service (BD) Representative profile. - Call center experience is a plus. - Sales experience. - Customer service experience. - Microsoft office experience. - Bachelore’s degree in humanities - Fully bilingual - Strong communications and oral abilities - Enthusiastic - Able to...
-
Customer Service
hace 2 días
Ciudad Juarez, México SAGE AUTOMOTIVE INTERIOR A tiempo completo**SAGE AUTOMOTIVE INTERIOR** **Solicita**: **CUSTOMER SERVICE** **Descripción y Requisitos** **Objective**: Keep daily communication and coordination of shipments with customers and or their carriers, domestic or international to guarantee an excellent customer service and having internal communication with stakeholders including production plants to...
-
Customer Service
hace 2 meses
Ciudad Juarez, México Tarah International People Solutions A tiempo completoAt Tarah International People Solutions, our drive is to help Companies to grow their projects, by hiring the right people, and providing guidance on how to reward and motivate their personnel. For a Manufacturing company based in Ciudad Juárez, we are looking for: **CUSTOMER SERVICE** **Purpose of the position**: Responsible for providing information and...
-
Sales/customer Service Representative
hace 2 semanas
Ciudad Juarez, México KTBlack Services A tiempo completoA U. S based Company quickly growing locally is seeking a motivated and enthusiastic Sales/Customer Service Representative for the Ciudad Juarez, Chihuahua, Mexico office. - **What you will need**:_ - Sales Experience (at least a year). - Customer Service Experience (at least a year). - Call Center Experience a definite plus. - Bachelor's degree in...
-
Customer Service
hace 2 meses
Ciudad Juarez, México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
Customer Service
hace 3 semanas
Ciudad Juarez, México Avery Dennison Smartrac A tiempo completoCompany Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic...
-
Customer Service
hace 1 semana
Ciudad Juarez, México Avery Dennison Smartrac A tiempo completoCompany Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic...
-
Customer Service Manager
hace 2 meses
Ciudad Juarez, México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Customer Service Supervisor
hace 1 semana
Ciudad Juarez, México Vishay Intertechnology Inc A tiempo completo**Ayúdanos a construir el DNA de la tecnología.** Position Title: Customer Service Supervisor Reports to Department Supervisor Recruitment Location Planta Bermúdez I, Parque Industrial Antonio J. Bermúdez #8750, Calle. Ohm. Cd. Juárez, Chih., C.P. 32537, México, Vishay, teléfono 656 688 2873 Labor Entity Vishay Guadalajara Jal. Av. Niño Obrero...
-
Customer Service
hace 1 semana
Ciudad Juarez, México Lear Corporation A tiempo completo**Customer Service** - Great opportunity for growth and excellent work environment_ **Lear Corporation - Ciudad Juarez. Chih. - E- Systems Div Office - CC30 (Presential)** **Drive Your Career** Lear Corporation is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and...
-
Customer Service
hace 2 meses
Ciudad Juarez, México TECMA A tiempo completoEnglish Bilingual. - Bachelor's degree. - 3 year's of experience in call center/customer service. - Advanced Excel management. - Knowledge in ERP system - Experience writing documents in English. Application Question(s): - Cual es su nível de estudios mas alto? - Que porcentaje de ingles maneja? - Tiene experiência en sistema ERP? Work Location: In...
-
Customer Service Representative
hace 3 semanas
Ciudad Juarez, México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Customer Service Representative
hace 2 semanas
Ciudad Juarez, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Service
hace 4 días
Ciudad Juarez, México Tarah International People Solutions A tiempo completoAt Tarah International People Solutions, our drive is to help Companies to grow their projects, by hiring the right people, and providing guidance on how to reward and motivate their personnel. For a Manufacturing company based in Ciudad Juárez, we are looking for: **CUSTOMER SERVICE** **Purpose of the position**: Responsible for providing information and...
-
Customer Service Analyst
hace 13 horas
Ciudad Juarez, México ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV A tiempo completo**ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **Requirements**: - Bachelor’s degree (Engineering, Supply Chain Management, Economics, or related field and/or 4+ years of related experience) - 4+ years (progressive) of professional experience encompassing many of the following fields -...
-
Customer Service Representative
hace 3 días
Ciudad Juarez, México GRUPO WELCOME A tiempo completo**GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA** **CUSTOMER SERVICE REP CD JUAREZ** **Requisitos**: **ESCOLARIDAD: INGENIERO INDUSTRIAL U OTRA, CARRERA TERMINADA YA SEA TITULADO O PASANTE.** **MANEJO DE OFFICE** **MANEJO DE ERP** **EXPERIENCIA: 3-5 A AÑOS DE EXPERIENCIA EN CUSTOMER SERVICE REP EN LA INDUSTRIA MAQUILADORA O...
-
Customer Service Coordinator
hace 4 días
Ciudad Juarez, México IMPORTANTE EMPRESA AUTOMOTRIZ A tiempo completo**IMPORTANTE EMPRESA AUTOMOTRIZ** **Solicita**: **CUSTOMER SERVICE COORDINATOR** **Descripción y Requisitos** - 3 years of Experience in specific position - 95% spoken and written English is a must. - Experience in orders controls and follow up. - Flawless customer service and attention. - Nice tone of voice, and solutions provider. - Organized and...
-
Customer Service
hace 2 meses
Ciudad Juarez, México COFICAB A tiempo completo**COFICAB** **Solicita**: **CUSTOMER SERVICE** **Descripción y Requisitos** **Position Objective**: Keeps good relationship with clients in order to develop a proper understanding of the business model and requirements of each client. Monitors forecast reliability and coordinate OTIF customer order deliveries to ensure a high level of customer...
-
Customer Service Representative
hace 3 semanas
Ciudad Juarez, México Sage Automotive Interior A tiempo completo**Sage Automotive Interior** **Solicita**: **CUSTOMER SERVICE REPRESENTATIVE** **Descripción y Requisitos** **CUSTOMER SERVICE REPRESENTATIVE** **Objective**: - Keep daily communication and coordination of shipments with customers and or their carriers, domestic or international to guarantee an excellent customer service and having internal...