Tech Specialist, Configuration Design

This position is part of a Network Operations Center that operates 24x7 and it is internal and external customer facing. The key responsibilities constitute but not limited to opens, updates, and closes trouble tickets as required to track progress of trouble resolution. Assists with network configuration/reconfiguration. Assists in the collection of customer requested data such as traffic reports as needed. Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed. Maintains documentation of daily operations. Typically reports to first or second level management. Responsible for the less complex tasks required in the testing and analysis of all elements of the network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). Assists and supports other employees in the Network Operations Center/Technical Assistance Center as initial fault isolation support for internal and external customers.
- Solves Problems and Analyzes Issues
- System Testing
- Takes Initiative
- Technical Troubleshooting
- Technical Writing/Documentation
- Telecom Regulatory Environment
- Emerging Technologies
- Ethernet
- Fault Management/Network Incident Management
- Innovates
- IP Services
- Network Architecture
- Network Engineering
- Network Operations
- Networking/Communications Hardware
- OSI 7-layer model
- Business Orientation
- Collaboration and Teamwork
- Communicates Powerfully and Prolifically
- Develops Strategic Perspective
- Displays High Integrity and Honesty
- Drives for Results
- Problem Management
- Process Management
- Product Installation and Support
- Project Management
- Quality Management