Finance Ops Associate

hace 6 meses

Tlahuac, México Belvo A tiempo completo

**A little bit about us**:
We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data - as well as initiate payments from their end-users accounts. We’re turning the messy complexities of the Latin American financial ecosystem into a modern set of tools to access and interpret data and move money in a seamless and secure way.

We’re a highly-technical, passionate, and driven team. We are more than 130 people, our team currently represents 26 nationalities and we have offices in São Paulo, Mexico City, and Barcelona - while a large portion of us works remotely.

We are tackling a very stimulating problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.

Since starting our adventure in May 2019, we have raised $56m from the leading VC investors globally.

You can read more about our company here and about our team and culture here. Also, head to our blog for more news about what we’re building and how we work.

**About the team**:

- We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack.
- Our products are built for developers, by developers. Technological excellence is at the heart of what we do.
- We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback.
- We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.
- While we are global, we also operate from vibrant offices in CDMX, Sao Paulo, and Barcelona. To accommodate the various timezones in which we are based, we ensure we’re always synced up between 3 pm and 6 pm, CEST.
- Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.

**Your opportunity**:

- Collaborate, monitor, and improve the operational routines of Belvo's direct debit product, involving continuous communication with product, engineering, and customer teams
- Direct debit batch cycles: preparation of direct debit batches, transmission of the import direct debit batch to the bank's platform or portal, following established procedures and protocols for secure data transfer, receiving confirmation from the bank that the import payments batch has been successfully uploaded and processed, verifying the status of each transaction.
- Reconciliations: Conducting reconciliations between back-office, bank statements, billing and customer accounts to ensure accuracy and completeness of transactions.
- Billing and client’s withdrawal: Managing the billing and client’s withdrawal cycles for direct debit transactions, including verifying billing accuracy, reporting the billing results to the finance team and ensuring timely delivery to customers.
- Client support: Providing support to clients regarding direct debit operations, addressing inquiries, resolving issues, and ensuring a smooth customer experience throughout the payment cycle.

**This position may be for you if**:

- Bachelor's degree or equivalent, preferably in Administration, Accounting or Finance
- More than 3 years of experience working in functions related to Direct Debit, and collections in Mexican companies
- High attention to detail and methodical
- Experience in a fast-paced environment.
- Excellent analytical/problem-solving skills, including reconciliation analysis, organization,
- Customer support
- Excellent spoken and written English and Spanish.

**Amazing if**:

- Experience in a Mexican Financial Institution
- Experience in Fintech
- Experience in Collections and Services
- Experience in recurring payments
- Experience in Electronic Banking.
- Experience in Banking Tokens.

**Our process steps**:
At Belvo every hire is so important to us, that we share the decision to hire as a team.
- People team chat
- Take-home challenge
- Challenge presentation
- Team fit chat
- Meet the founders

**Our perks**:
Stock options (we are all owners and this is very important to us)

Annual company bonus

Flexible working hours

Remote friendly

Pet friendly

Access to mental health service

Health Insurance

Paid time off on your birthday

Work from any office

Renew your laptop every 3 years

Training Budget

Team building events

Bank holidays swap inside the same month

Fitness/ wellness stipends

Yearly offsite

Fresh fruit every week, all-you-can-drink tea and coffee

1 week off on your 2-year anniversary

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