Order Ops Coordinator

hace 2 semanas


Monterrey, México Epicor A tiempo completo

**General information**:

- Office (s)- Monterrey, MEX- Date Published- Wednesday, June 28, 2023- Country- Mexico- Job ID- 22363- Function- Finance**Description & Requirements**:
**The Job**:

- Manage end-to-end Order Management process including
- Order Entry and Management
- Respond to internal and external customer inquiries regarding quotes, sales orders, recurring billing and pricing models

***

**Day to Day Activities**:

- Maintain and update data in a variety of CRM and ERP systems
- Ensure timely revenue recognition of goods sold
- Uphold company policies and procedures regarding order management and fulfillment
- Coordinate shipment and delivery of goods sold with Sales, Professional Services and Procurement teams
- Recognize, monitor, and resolve account, contract and billing issues
- Routinely audit internal databases for consistency and accuracy
- Learn product functionality for a wide range of ERP systems and companion products

**Requirements**:

- Fluent in written and verbal English
- 2+ years’ experience in Order Management, Sales Support or Business Operations required
- Experience in the Software Industry strongly preferred
- Must be able to work extended hours during fiscal close periods monthly, quarterly and yearly.

**Qualifications/Skills**:

- Articulate complex technical and financial situations with tact and professionalism
- Maintain high transactional volume with less than 2% rate of error
- Collaborate with customers, peers and leadership to solve complex challenges
- Adapt in dynamic work environment, prioritize tasks and self-manage workload
- Work both independently and as part of a team
- #LI-JI1


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