Customer Solutions Representative

hace 3 semanas

Tlahuac, México FedEx Express LAC A tiempo completo

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

**General Job Description**:
Under general supervision completes the following activities:

- Provide specialized, enhanced, pro-active service to top accounts.
- Analyze and resolve ongoing service problems for top accounts.
- Serve as direct contact for top accounts and provide priority assistance for their requests.
- Respond to customer requests in a timely and efficient manner.
- Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
- Communicates corporate guidelines to customers in response to their service concerns.
- Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
- Prepare internal and external reports as needed.
- Provide immediate notification to top accounts when their shipments experience delays or problems.
- Continuously communication until problem is resolved.
- Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
- Within established authorities, determines and authorizes solutions to resolve customer issues.
- Interfaces with other FedEx (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction.
- Advises sales and operations, of geo-political or operational situations which may impact service.
- Assists customer in preparing all paperwork required for shipments.
- Communicates documentation requirements for customs clearance. Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services.
- Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
- Interact with Sales Managers to identify needs of top accounts.
- Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.
- May be required to perform other duties as assigned

**Minimum Requirements**:
**Minimum Education**:

- High School diploma required, college degree preferred.
- Proficiency in English (600 TOEIC points).

**Minimum Experience**:

- Two (2) years experience in customer problem/resolution or one (1) current year as a FedEx call center Customer Representative.

**Minimum Required Skills**:

- Sales Experience preffered
- Must complete the eading, listening, and math sections of the basic skills test.
- Good Written & Verbal Communication Skills
- Ability to interact with upper management
- Detailand oriented
- Proven ability to effectively negotiate sensitive customer issues
- Team Working Skills
- Microsoft Office & PC Skills - PC Typing (35 WPM)
- Problem Solving Skills
- Strong ability in handling objections, difficult clients and experience in problem solving is required.
- Time management and strong organizational and interpersonal skills.
- Ability to work variable shifts.
- Ability to work with limited supervision.

No cartas de mejora de desempeño y/o amonestación
CV
Carta de intención
TOEIC 600 pts

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)

2019 Fortune’s Best Places to Work (15th)

2019 Forbes’s One of the “Best Employers for Diversity”

2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

  • Customer Service Representative

    hace 1 semana

    Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México epsilon staffing A tiempo completo

    **Job Title: Customer Service Representative (CSR)** **Location: Mexico City, Mexico (Onsite)** **Type: FULL TIME** Mandatory Requirements: - Conversational English Level (B2 or above). - High School diploma GED or equivalent. - 6 months of stable experience in call center. - Willingness to work on Site (north CDMX). - Schedule Availability. -...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Tlahuac, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en San Martín Texmelucan, Puebla**: **Bilingual Customer Service Agent - No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...

  • Customer Service Representative

    hace 7 días

    Tlahuac, México Essity A tiempo completo

    **Customer Service Representative**: Brindar apoyo administrativo oportuno y efectivo a los clientes, un equipo de ventas, unidad o departamento siguiendo los procedimientos y pautas establecidos. **Acerca del rol** Estamos buscando personas que encarnen nuestros valores, que no tengan miedo de desafiar, innovar, experimentar y moverse a un ritmo...

  • Customer Support Representative

    hace 1 semana

    Tlahuac, México Cargobase A tiempo completo

    Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...

  • Temporary Customer Service Representative

    hace 3 días

    Tlahuac, México Springer Nature A tiempo completo

    **Date**:Apr 30, 2024 **Location**: Mexico City, MX **Company**:Springer Nature Group **About Springer Nature Group** Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México UPM A tiempo completo

    Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...

  • Bilingual Customer Service Agent

    hace 4 días

    Tlahuac, México Foundever A tiempo completo

    **About Us** **About Foundever®** As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of...

  • Inside Sales Representative

    hace 1 mes

    Tlahuac, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

    KioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. We are looking to hire two (2) Inside Sales Representatives...

  • Bilingual Customer Service Representative Edo de

    hace 3 días

    Tlahuac, México HRE A tiempo completo

    **Vacante para la empresa HRE en Atizapán, Estado de México**: Are you interested in starting the year with a new job? We are looking for the best talent!Important private university is looking for Bilingual Customer Service Representative. If you have experience on customer service and you have an advance english level, join our team! **Ofrecemos**: -...

  • Bilingual Customer Service Representative

    hace 3 días

    Tlahuac, México HRE A tiempo completo

    **Vacante para la empresa HRE en Benito Juárez, Ciudad de México**: Are you interested in starting the year with a new job? We are looking for the best talent!Important private university is looking for Bilingual Customer Service Representative. If you have experience on customer service and you have an advance english level, join our...

  • Customer Support/soft Collections Representative

    hace 4 semanas

    Tlahuac, México American Telemarketing Solutions A tiempo completo

    **Job Overview**: We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team. The Agent plays a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances. **Responsibilities**: - Contacting Debtors:_ - Initiate contact with debtors through phone calls. -...

  • Account Representative, Global Selling, Amazon

    hace 3 días

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Experience prospecting, qualifying, and cold-calling companies - Bachelor degree completed - English proficiency: Advanced (spoken and written) Want to be hands on and build a new business to help MX merchants sell in another country? Amazon Global Selling (AGS) is seeking for a talented, smart, and experienced Account Representative that will help MX...

  • Customer Service

    hace 17 horas

    Tlahuac, México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Recently, SpotOn has: - Raised $300M in...

  • Bilingual Tech Sales Representative

    hace 1 mes

    Tlahuac, México Sagan A tiempo completo

    **Position: Bilingual Tech Sales Representative - Latam** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 10:00 AM to 04:00 PM (EST) Join our dynamic team at the forefront of technology solutions as a Bilingual Tech Sales Representative. In this role, you will be instrumental in our expansion into the Latin American market. Your...

  • Customer Service Representative- Forwarding Agent

    hace 2 días

    Tlahuac, México CYP Talento Humano A tiempo completo

    Importante empresa de servicios logisticos y aduanas solicita: CUSTOMER SERVICE REPRESENTATIVE **Responsabilidades**: Cotizaciones y/o actualizaciones de tarifas Contacto con agentes de origen/proveedores Realizar analisis y reportes de informacion administrativa Brindar soporte para la solucion de problemas referentes a liberacion de contenedores y...

  • Supervision de Solutions Design

    hace 4 semanas

    Tlahuac, México DHL A tiempo completo

    **About DHL Supply Chain**: As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services. Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will...

  • Account Maintenance Representative

    hace 17 horas

    Tlahuac, México The Bridge México A tiempo completo

    **Descripción**: !WE TRANSFORM THE FUTURE OF PEOPLE! Gi Group Mèxico is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the...

  • Enterprise Account Manager

    hace 1 mes

    Tlahuac, México Enterprise Software Solutions A tiempo completo

    **We advocate for a human-centered approach in addressing technological challenges** Optimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scale We are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...

  • BPM Representative

    hace 1 mes

    Tlahuac, México BASF Mexicana, S.A. de C.V. A tiempo completo

    En BASF, estamos comprometidos con la inclusión, proporcionando siempre que sea posible, ajustes razonables a las personas con discapacidad o con alguna necesidad específica, para garantizar su acceso y el uso de servicios. En caso de requerir algún apoyo, favor de comunicarlo durante tu primer contacto con Atracción de Talento. **OVERALL...