Troubleshooter Engineer

Req ID:424219

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Troubleshooting of Alstom products at customer site in order to ensure their availability.

Provide technical expertise to other maintenance teams, subcontractors, warranty support team, project team members and less experienced personnel.

**Organization structure (job belongs to..)**:
Services Site, Country, Cluster, Region or Platform

Product Introduction (PI) and Maintenance teams are both part of Services group, providing support to our customers during railways operations.

**Reports directly to**:
PI Senior Site Supervisor or Troubleshooter manager

**Other reporting to**:
Team Leader or Maintenance Supervisor

**Network and links**:
Internal:

- Customer Site PI team
- PI Support team
- RAMS team
- Project Engineering team (site and back-office)
- Maintenance/Service team (if Alstom)
- Installation and Test & Commissioning team (if applicable)
- Internal Supplier representatives (Components/PU)
- Global System representatives (if applicable)

External:

- Customer site team
- External Supplier Representative

**Job location**:
The position is based at one of the sites in Yucatán peninsula where the rolling stock operates

Occasionally it can be required to accompany a driver during a test run or during revenue service, or to make an intervention anywhere in the Tren Maya line.

**Job hours**:
Troubleshooting activities are typically managed by rotation on different shifts

Most of corrective job on trains is undertaken during night shift, and technical assistance coverage is set up according to revenue service hours.

**Main responsibilities**

**Key accountabilities**:
Carry out Maintenance activities of the Rolling Stock
- Mainly corrective: Troubleshooting as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
- Occasionally preventive, including fleet check activities
- Includes interventions in maintenance workshops and parking yards (most of time) + occasionally in stations and anywhere on Tren Maya line

Reports & register any deviation (failure/event) in Failure Management data base including configuration data

Support operation doing Data Analysis, using especially HealthHub® (HealthHub is the Alstom platform for collecting, processing and analyzing data produced by the maintained assets, for handling and continuously optimizing operation and maintenance)

Opening of failure notifications and management of corrective Service Orders in the Maintenance Management System

Execute test & troubleshooting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair

Support Implementation Field Modifications (FM operator), if required

Support specific technical investigations by Engineering or internal/external Suppliers

Recommends preventative and corrective actions

Instructs and directs operators in field modification and repairs if needed

Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancement Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed Lead Troubleshooter team, if needed

Conducts peer reviews of PI activities and provide technical leadership if requested

Contribute to Return of Experience

**Performance measurement**:
Achievement of contractual availability (milestone) targets

Characterization of K1S/K2/K3 issues on time

Completeness and Quality of failure/event diagnosis/data recorded in Maintenance Management System data base

Availability of configuration update data

Audit results (internal and external)

Customer satisfaction of technical expertise

Compliance with EHS rules and work-related processes

**Educational requirements**:
**Mandatory**:

- Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
- Minimum IT knowledge
- Internal EHS training

**Desirable**:

- Graduate in technical area (mechanical or electrical/electronics)
- English: fluent reading & writing, able to follow a technical conversation

**Experience**:
**Mandatory**:

- Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
- Field Experience
- EHS knowledge and exposure
- Railways Product knowledge

**Desirable**:

- Railway Safety/Product liability
- Engineering knowledge
- Customer contact
- Self-government

Alstom is the leading company in the mobility sect