Lead of Deployment and Service Model

hace 2 semanas


Nuevo León, México Arca Continental A tiempo completo

**Fecha**:30 jun 2023

**Ubicación**: MX

**Empresa**:Arca Continental, S.A.B. de C.V. P

**Yomp** empresa de grupo **Arca Continental** dedicada a ofrecer soluciones tecnológicas y de retail a las tienditas de la esquina con la finalidad de empoderarlas, tecnificarlas y apoyarlas en su crecimiento se encuentra en la búsqueda de:
**Lead of deployment and Service Model**

**Misión**:
Planear, organizar, dirigir, administrar y controlar las negociaciones estratégicas con los proveedores de los servicios que conforman la oferta de soluciones de la aplicación Mobile y crear, planear, organizar y administrar la implementación de productos, ofertas y servicios de Mobile, basado en políticas, procedimientos, estrategias del negocio y la visión de crecimiento de la compañía, además crear, medir e implementar el modelo de servicio para que las figuras operativas del negocio ejecuten sus actividades bajo la metodología correspondiente.

**Responsabilidades**:
Supervisar, negociar y coordinar productos y soluciones digitales rentables dirigidas al Target de la app Mobile, para incrementar los ingresos a través de 1) Atracción de nuevos clientes, 2) Retención y maduración de clientes actuales, 3) Mayor transaccionalidad.

Definir, dirigir e implementar estrategias comerciales para la atracción de nuevos clientes en la app Mobile, incrementar la transaccionalidad de servicios y posicionar el producto en el mercado.

Aprobar, administrar y medir la ejecución de las estrategias de comunicación y comerciales requeridas para lograr el posicionamiento, consumo de los productos transaccionales y captación y retención de Clientes Mobile.

Analizar, medir y mejorar la usabilidad de la aplicación Mobile basándose en los procesos y políticas de la compañía, garantizando que todos los flujos operativos de la aplicación sean amigables e intuitivos, así como medir el uso de cada módulo para presentar KPI´s de UX.

Crear, Administrar y Liberar nuevos productos y funcionalidades que ayuden a la retención y captación de nuevos Clientes, asegurando contar con una solución tecnológica competitiva en el mercado.

Analizar, Definir y Diseñar el Modelo de Servicio, procesos y procedimientos (Route to Market) para asegurar el cumplimiento de los objetivos de Segmentación Comercial y los indicadores de negocio.

En conjunto con auditoría interna, definir los procedimientos, lineamientos y auditorias para las figuras operativas sobre el uso de las herramientas, vehículos, gasolina, con el objetivo de cumplir con el presupuesto del gasto y el buen uso de las herramientas.

**Escolaridad**:
Mercadotecnia.

Negocios o Administración.

Ingeniería Industrial.

**Idiomas**:
Inglés - intermedio

**Competencias Específicas del Puesto**:
Administración de Proyectos.

Conocimiento del Negocio.

Evaluación de Proyectos.

Análisis de Tendencias de Consumo.

Conocimiento del Desarrollo del Mercado.


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