Lifestyle Specialist

hace 4 meses


Ciudad de México CDMX Ten Group A tiempo completo

Ten Group es el líder mundial en servicios de estilo de vida y viajes. Desde 1998, nuestro servicio personalizado, de primera clase ha permitido a empresas de renombre mundial lograr la máxima satisfacción y retención de clientes. En la actualidad, trabajamos con más de 50 empresas globales y atendemos a millones de clientes en más de 52 países desde 22 ubicaciones selectas en las principales capitales financieras de todo el mundo.

Como empresa B certificada, Ten Lifestyle Group forma parte de una comunidad global de empresas unidas por el objetivo común de tener un impacto positivo en la sociedad y el medio ambiente.

Fomentamos la diversidad de filosofías, culturas y experiências, y nos dedicamos a crear un entorno de trabajo inclusivo para nuestros empleados. Todos los aspectos de nuestra relación laboral se basarán en el mérito, el rendimiento de la competencia y las necesidades empresariales.
- ** Descripción del Cargo**

Un Lifestyle Specialist, es un embajador de Ten Group y responsable de ayudar a brindar el más alto nível de servicio al cliente. Su función consiste en atender, investigar y ayudar a solucionar de manera satisfactoria las consultas y solicitudes de nuestros miembros relacionadas con viajes y estilo de vida, manteniendo siempre los estándares de calidad y los valores de la compañía en cada una de las interacciones.
- ** Responsabilidades**

Proporcionar soluciones a las solicitudes que recibidas de miembros/clientes, relacionadas con sus viajes y necesidades de estilo de vida.

Realizar llamadas a miembros, proveedores y el personal de Ten para proporcionar el mejor contenido posible como respuesta a una solicitud de los miembros.

Realizar/generar reservas a los diferentes servicios que solicite cada uno de nuestros miembros/clientes

Realizar investigaciones para cualquier trabajo que no se ajuste a nuestra base de proveedores existente.

Investigar oportunidades para agregar valor a la solicitud y superar las expectativas de los miembros.

Brindar respuesta a solucitudes dentro de los tiempos establecidos

**Requirements**:

- Disponibilidad para trabajar en fines de semana/turnos de trabajo
- Experiência en: hotelería, restaurantes, agencia de viajes, y afines
- Ingles B2
- Conocimiento de GDS (Sabre, Amadeus u otros aplicables)
- Habilidades de negociación



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