Account Manager

hace 4 semanas


Guadalajara, México Positrace A tiempo completo

PosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint.

We are currently seeking an **Account Manager **to join our team, based in Mexico, with a primary focus on managing and nurturing existing business accounts in Canada and US. This role involves building and maintaining excellent customer relationships, as well as strategically developing these accounts for organic growth.

**Responsibilities**:

- Manage existing PosiTrace customer accounts as a brand ambassador.
- Conduct regular account status checks for service users, ensuring they receive proper training.
- Implement core functionalities tailored to each client's operations and requirements.
- Consistently seek ways to improve client operations, optimize PosiTrace usage, and identify opportunities for upselling.
- Ensure client satisfaction and proactively identify potential reasons for deactivation to retain customers.

**Account Management**:
Provide comprehensive account information, including billing details and contracts.

Onboarding for New Users:

- Generate access, set up accounts, and facilitate platform navigation for new users.
- Assist with the seamless implementation of new units, ensuring proper installation within 15 days of delivery.
- Guarantee correct device installation, platform configuration, subscription, and functionality.
- Act as the main point of contact for daily client queries, mediating with technical support, operations, and finance.
- Proactively identify and address potential issues before they become problematic.
- Assume the role of Project Manager, taking charge of problem resolution and keeping clients informed.
- Collect and document client feedback for consideration by the Product department.
- Drive the referral program and encourage positive feedback on various platforms.
- Invite clients to participate in interviews with the Marketing and Product teams.
- Demonstrate a positive "consider it done" culture.
- Upsell and cross-sell products and services to increase Monthly Recurring Revenue (MMR).

**Requirements**:

- Excellent spoken English
- Excellent written English communication skills are imperative
- Demonstrable experience in customer service or as a customer service representative.
- Strong telephone communication and active listening skills.
- Familiarity with customer relationship management systems and practices.
- Customer-oriented with the ability to adapt/respond to different personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Technical degree/Business degree.

**Compensation**:

- Base salary
- Great commission structure

We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

**Salary**: $18,000.00 - $20,000.00 per month

**Experience**:

- customer service: 2 years (required)

**Language**:

- english (required)

Work Location: In person


  • Account Manager

    hace 1 mes


    Guadalajara, México Fair Trade Outsourcing A tiempo completo

    Somos una compañía transnacional con operaciones en México, Ghana, Filipinas y Estados Unidos. Nuestras oficinas en México están ubicadas en Concentro, en Zapopan, Jalisco. **ACCOUNT MANAGER** **Beneficios**: - Horario: lunes a viernes 8:00am - 5:00pm (1 hora de comida) - Salario base $30,000 nominales al mes - Fondo de ahorro - Vales de despensa - 2...


  • Guadalajara, México HAYS A tiempo completo

    Compañía Líder de Herramientas Industriales busca a un ACCOUNT MANAGER DE VENTA DE HERRAMIENTAS B2B - Compañía del sector INDUSTRIAL de HERRAMIENTAS busca a un ACCOUNT MANAGER DE VENTAS INDUSTRIALES B2B - Ubicación GUADALAJARA/SONORA. **Requisitos**: - Indispensable experiência en ventas Industriales B2B de al menos 2 años. - Indispensable...

  • Account Manager

    hace 1 semana


    Guadalajara, México Randstad MExico A tiempo completo

    American Company seeking for a Account ManagerresponsabilidadesResponsible for the full customer lifecycle.experienciaPrevious experience in the position Deep knowledge of restaurant operations & customer service AvailhabilidadesAdvanced level of EnglishTeamplayerProactive.conocimientosPrevious experience in cutomer serviceeducaciónNingunokey...

  • Account Manager

    hace 2 meses


    Guadalajara, México Randstad MExico A tiempo completo

    American Company seeking for a Account ManagerresponsabilidadesResponsible for the full customer lifecycle.experienciaPrevious experience in the position Deep knowledge of restaurant operations & customer service AvailhabilidadesAdvanced level of EnglishTeamplayerProactive.conocimientosPrevious experience in cutomer serviceeducaciónNingunokey...

  • Account Manager

    hace 4 días


    Guadalajara, México INTELI-K SOLUCIONES TECNOLOGICAS SA DE CV A tiempo completo

    **Requisitos**: - Experiência comprobable como Account Manager, preferiblemente en el sector de soluciones tecnológicas. - Habilidad para establecer relaciones sólidas y de confianza con los clientes. - Fuerte orientación al cliente y habilidades excepcionales de comunicación. - Capacidad para trabajar en equipo y colaborar con diferentes...

  • Account Manager

    hace 2 meses


    Guadalajara, Jalisco, México Randstad MExico A tiempo completo

    American Company seeking for a Account ManagerresponsabilidadesResponsible for the full customer lifecycle.experienciaPrevious experience in the positionDeep knowledge of restaurant operations & customer serviceAvailhabilidadesAdvanced level of EnglishTeamplayerProactive.conocimientosPrevious experience in cutomer serviceeducaciónNingunokey...

  • Account Manager

    hace 1 semana


    Guadalajara, Jalisco, México Randstad MExico A tiempo completo

    American Company seeking for a Account ManagerresponsabilidadesResponsible for the full customer lifecycle.experienciaPrevious experience in the positionDeep knowledge of restaurant operations & customer serviceAvailhabilidadesAdvanced level of EnglishTeamplayerProactive.conocimientosPrevious experience in cutomer serviceeducaciónNingunokey...

  • Sales Account Manager

    hace 4 días


    Guadalajara, México Aranda Software A tiempo completo

    En Aranda Software desarrollamos soluciones para la Gestión de Servicios e Infraestructura de TI, alineadas a las mejores prácticas ITIL® y enfocadas en generar el mayor valor para las compañías del mercado latinoamericano. Buscamos expandir nuestro equipo en Guadalajara y estamos en busca de un(a) Sales Account Manager o Business Development Manager...

  • Account Manager

    hace 2 meses


    Guadalajara, México OMRON A tiempo completo

    We are looking for our next Account Manager with residence in Guadalajara. Our Account Manager will be responsible for the relationship with the assigned clients, must have fluid contact with them in order to inquire what their needs are and grow our accounts. Providing all the knowledge of OMRON´s products portafolio so that customers get the best use of...

  • Account Manager

    hace 2 semanas


    Guadalajara, México Global Fleet Management A tiempo completo

    **Beneficios** - Excelente esquema de comisiones - Plan de carrera y crecimiento - Capacitación pagada PosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint. We are currently seeking an **Account Manager **to join our team, based in Mexico, with a primary focus on managing and...

  • Account Manager

    hace 5 días


    Guadalajara, México Weknow A tiempo completo

    Somos un equipo que busca transformar la educación y la capacitación para mejorar la calidad de vida de las personas, estamos en búsqueda de los mejores talentos, únete a nuestro equipo de trabajo como **Account Manager (Ejecutivo de cuenta) **si cuentas con las siguientes caracteristicas **Indispensable**: - Experiência mínima de 2- 3 años como...

  • Account Manager

    hace 2 meses


    Guadalajara, México Global Hires Linkedin A tiempo completo

    Global Hires is a private equity-backed start-up in the fast-growing international recruiting industry. The past two years have dramatically altered the global staffing _landscape, accelerated_ "work from home" exponentially, and enhanced cross-border work opportunities like never before. We believe that the future of hiring is limitless, borderless and...

  • Key Account Manager Sr

    hace 3 días


    Guadalajara, México Bayer A tiempo completo

    **Key Account Manager Sr** **Your task and Responsabilities**: - Plans how to establish and maintain major account relationships and meet personal sales targets within the full line of products or combination of products. - Establishes and builds strong client relationships over timethat allow for continuity and ongoing representation reinforced by sales...

  • Commercial Manager

    hace 2 semanas


    Guadalajara, México ADMINISTRATIVE MANAGER A tiempo completo

    Important transnational company of Chemical products **Escolaridad**: Nível superior deseable LAE, Ing. Industrial, Ing. Química o a fin. - Inventory Control - Purchasing and supplier - Billing - Human capital - Budgets - Petty Cash **Knowledge**: - Market analysis, - Commercial strategies and development of business niches, - Prospecting and customer...

  • Key Account Manager

    hace 2 meses


    Guadalajara, México APV CRECER CON VALOR S.C. A tiempo completo

    **¡Únete a nuestro equipo como Key Account Manager en el apasionante mundo de la salud!** ¿Eres un experto en licitaciones y cuentas gubernamentales y privadas en el sector salud? ¿Te apasiona el desafío de impulsar el crecimiento y el éxito de una empresa líder en la industria médica? ¡Entonces, esta oportunidad es para ti! **Buscamos un Key...


  • Guadalajara, México MOTI DIGITAL S DE RL DE CV A tiempo completo

    Somos la empresa líder en artes gráficas y queremos que formes parte de nuestro equipo **Requisitos**: - VISA VIGENTE - 3 a 4 años de experiência mínima como: Sales manager, gerente comercial, KAM, Key Account manager, líder comercial, sales director, director comercial, jefe comercial, líder de ventas, Sales Account manager, - Inglés...

  • HR Account Manager

    hace 4 días


    Guadalajara, México Dresden Partners A tiempo completo

    **Descripción**: Dresden Partners expertos en tecnología mobile, aplicaciones web, servicios near-shore staffing, tech international y local tech sourcing; está en busca de: HR Account Manager **Requisitos**: 3+ años de experiecia en: Actualización de información de nuevos empleados Conocimientos en nómina Brindando asesoria sobre...

  • Key Account Manager

    hace 5 días


    Guadalajara, México Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Key Account Manager

    hace 2 meses


    Guadalajara, México ZUBIRI Y ASOCIADOS SOLUCIONES PROFESIONALES SA DE CV A tiempo completo

    Por crecimiento nacional empresa con giro de cosmética a base de productos naturales; Solicita: Key Account Manager Escolaridad: Licenciatura en mercadotecnia, comunicación, publicidad o afín Experiência: Mínimo 3 años en el puesto. Objetivo del puesto: Desarrollar estrategias comerciales para la expansión de marca a nível nacional a través del...

  • Account Manager

    hace 2 semanas


    Guadalajara, México People Thrust A tiempo completo

    **Position Title**:Account Manager **Schedule**:9:00 am to 6:00 pm EST, M-F except for USA National Hollydays **Duration**:Full-Time **Company Background**: We provide top IT talent using a flexible service framework and a consultative approach that focuses on understanding and aligning to the client’s business goals. Our proven methodology and processes...