Robotic Process Controller

hace 1 día

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_

We are currently seeking an experienced professional to join our team in the role of **Robotic Process Controller**

The Robotics Process Automation Robotics controller is responsible to manage the day to day operations of implemented robots (RPA software) to meet business operations schedule and ensure required automation results

**Principal responsibilities**
- Monitoring the automations solutions (Robots) from different automation tools (BluePrism, Automation Anywhere, UIPath)
- Scheduling the automations solution as per business operations requirement & adjusting the schedule of automations execution
- Responding to operations requirement with adhoc automation execution or managing volume changes
- Basic user credential management.
- Provide testing support for minor changes before being released to production

Assist service management function in reporting service status and managing client report metrics

Requirements

**Calificaciones - Externas**

**Qualifications**
- Typically qualifications would include an undergraduate or postgraduate degree in Engineering, Business Administration or a related field. MBA would be a plus.

**Experience**
- Good understanding of business processes and operations concepts
- 1-3 years of experience in incident management process
- Experience of working in different ticketing tool solution
- Well organized, good communication and reporting skills
- Understanding/knowledge of different automation tools (BluePrism, Automation Anywhere, UIPath) is desirable

**Qualifications**
- Bachelor’s degree in Computer Science preferred

You’ll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD

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