Fullstack Software Support Engineer

hace 6 meses


Guadalajara, México Punto Commerce A tiempo completo

**Responsabilidades**:

- Diagnosticar y Resolver los tickets de soporte que se le asignen en tiempo y forma.
- Dar seguimiento a los clientes con una comunicación puntual y clara.
- Proponer mejoras prácticas de desarrollo para eficientar el soporte.
- Realizar pruebas de funcionalidad y calidad.
- Hacer un rastreo preciso de sus tiempos de ejecución.

**Requisitos**:

- Nível de estudios: ingeniería en computación, o afin
- Software: Postman. GitHub. Google Suite. Jira, Microsoft Proyect. Paquetería de Office
- Experiência: 2 años o más.
- Idioma: inglés avanzado.

**INDISPENSABLE**:

- Experiência brindando un soporte y atención al cliente excepcional.
- Experiência en soporte de software.
- Dominio de los lenguajes:HTML, CSS.

Por lo menos 2 años de experiência con los frameworks:

- Bootstrap
- ReactJS
- AgularJS
- NodeJS
- NextJS

**DESEABLE**:
Experiência en
- Herramientas de eCommerce.
- Soporte a Webjobs e integraciones vía API REST
- Conocimeinto de Salesforce Commerce Cloud y el Framewor SFRA
- Creación y lectura de archivos XML

**Competencias**:

- Capacidad de análisis.
- Resolución de conflictos.
- Comunicación asertiva.
- Administración del tiempo.
- Trabajo en equipo.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: Hasta $38,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Descuento de empleados
- Descuentos y precios preferenciales
- Días por enfermedad
- Horarios flexibles
- Seguro de gastos médicos mayores
- Seguro dental
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono de productividad

Educación:

- Licenciatura terminada (Obligatorio)

Lugar de trabajo: remoto híbrido en 45645, Tlajomulco de Zúñiga, Jal.


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