Tac Specialist
hace 1 mes
**Requirements**:
- Excellent customer service, verbal and written communication
- Active listening Skills
- Knowledge of customer service practices
- High-level technical knowledge to be able to understand a customer’s problem and be able to communicate to support engineers.
Desirable: Experience with CRM tools
**Responsibilities**:
- Answer incoming customer phone calls
- Respond to customer inquiries received via chat
- Create/monitor problem reports (cases) from customers in our call tracking system
- Validate customer maintenance status
- Validate assigned contacts for customers and provide user-ids for accessing the Support customer portal
- Confirm problem description, severity, and gather basic product information
- Research required information using available resources and respond to basic product questions and general queries
- Direct cases to the appropriate product support group
- Help to maintain internal support procedures
- Interface with other TAC Specialists and support staff around the world
Tipo de puesto: Tiempo completo
Salario: $11,000.00 - $15,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
Lugar de trabajo: In person
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