Customer Success Analyst

hace 5 meses


Tampico, México Skydropx A tiempo completo

Estamos **innovando la logística** y esto lo hemos logrado **gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo**.

En **Skydropx** encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral **dinámico, ambicioso y multicultural**.

Tu reto principal será **el monitoreo de interacciones en nuestros diferentes canales de comunicación.**

**Responsabilidades**:

- Identificar áreas de oportunidad en la comunicación y resolución de problemas.
- Evaluar las interacciones entre colaboradores y clientes de la plataforma.
- Trabajar con propuestas de mejora y seguimientos periódicos.
- Garantizar resoluciones exitosas de los tickets recibidos.
- Asegurar la correcta ejecución de procesos.

**Requisitos**:

- Lic. concluida o trunca en Administración, Ingeniería Industrial o similares.
- 6 meses de experiência en Customer Service.
- Manejo de CRM (Preferentemente Hubspot).
- ** Habilidades**:

- Autonomía.
- Objetividad.
- Imparcialidad.
- Comunicación.
- Atención a detalle.
- Capacidad analítica.

**Ofrecemos**:

- Sueldo base competitivo, prestaciones de ley y beneficios (días de descanso adicionales a vacaciones, adelanto de nómina y convenios de descuento).
- Desarrollo y crecimiento profesional.
- Herramientas de trabajo.
- Horario: Lunes a Viernes de 9:00 a 19:00.
- Esquema: 100% presencial.

Te invitamos a aceptar el reto Para aplicar en la vacante, postúlate por este medio y estaremos encantados de lograr nuestros objetivos junto a ti.

Si tu perfil hace match con los requerimientos de la vacante, nuestro equipo de reclutamiento estará en contacto contigo.


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