
Customer Success Analyst
hace 3 semanas
Estamos **innovando la logística** y esto lo hemos logrado **gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo**.
En **Skydropx** encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral **dinámico, ambicioso y multicultural**.
Tu reto principal será **el monitoreo de interacciones en nuestros diferentes canales de comunicación.**
**Responsabilidades**:
- Identificar áreas de oportunidad en la comunicación y resolución de problemas.
- Evaluar las interacciones entre colaboradores y clientes de la plataforma.
- Trabajar con propuestas de mejora y seguimientos periódicos.
- Garantizar resoluciones exitosas de los tickets recibidos.
- Asegurar la correcta ejecución de procesos.
**Requisitos**:
- Lic. concluida o trunca en Administración, Ingeniería Industrial o similares.
- 6 meses de experiência en Customer Service.
- Manejo de CRM (Preferentemente Hubspot).
- ** Habilidades**:
- Autonomía.
- Objetividad.
- Imparcialidad.
- Comunicación.
- Atención a detalle.
- Capacidad analítica.
**Ofrecemos**:
- Sueldo base competitivo, prestaciones de ley y beneficios (días de descanso adicionales a vacaciones, adelanto de nómina y convenios de descuento).
- Desarrollo y crecimiento profesional.
- Herramientas de trabajo.
- Horario: Lunes a Viernes de 9:00 a 19:00.
- Esquema: 100% presencial.
Te invitamos a aceptar el reto Para aplicar en la vacante, postúlate por este medio y estaremos encantados de lograr nuestros objetivos junto a ti.
Si tu perfil hace match con los requerimientos de la vacante, nuestro equipo de reclutamiento estará en contacto contigo.
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