Senior Manager Internal Collections PLC

hace 3 semanas


Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
Reporting to the Head of the Operations Center, this position will lead and manage the entire in-house collection multi-channel processes. With responsibility on over 100+ collectors, training teams and a group of Supervisors and Team leaders, this position is key to ensure credit losses targets are met.

Role Responsibilities:
1) Ensure the compliance on collection procedures, achieving our Quality and productivity goals.

2) Flawless execution of collection policies ensuring all operational effectiveness targers are met

3) Lead a group of Supervisors and Team Leaders to achive their goals and develop their skills.

4) Be responsible of the production of operational intel, as per the business requirements

5) Lead by the example of the right operational behavioral principles.

6) Own the procesess continues improvement identifying gaps and proposing mitigation actions.

7) Be proactive to feedback the risk collections policy teams to improve collections models.

8) Ensure the implementation of the Safety Operations strategy.

Role Qualifications:
1) At least five years experience managing multi-channel collections processes of +100 collectors in the Banking or Fintech Industry for credit cards and/or personal loans

2) Fully bilingual English-Spanish (Advanced Business English)

3) Proven experience as People Leader.

4) Full experience in managing collection process in a challenging environment

5) Knowledge of collections models and dialers management

6) Long term residence in Mexico City´s Metro Area

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_



  • Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Collections Manager

    hace 22 minutos


    Tlahuac, México TD SYNNEX A tiempo completo

    **Job Purpose**: **Responsibilities**: **Strategic Leadership**: - Lead and motivate the Collections team through effective strategic management. - Ensure the department's structure supports new and existing business initiatives. **Performance Management**: - Set and achieve collections targets for DSO (Days Sales Outstanding), aged debt, and credit costs...

  • Senior Internal Auditor

    hace 1 semana


    Tlahuac, México Orbia A tiempo completo

    At Orbia, purpose is what draws us together and drives us every single day. Everywhere we are, we are thinking big and working smart to solve some of the toughest challenges. This is where your abilities can be developed. Where your ambitions can be realized. Where you can own your part in our transformation. Where you can find a diverse, global community...

  • Collections Analyst 1

    hace 2 semanas


    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to...

  • Collections Team Lead

    hace 1 semana


    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to...

  • Internal Audit Manager

    hace 7 días


    Tlahuac, México Klar A tiempo completo

    **Internal Auditor Manager** **About Klar** Let’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and...


  • Tlahuac, México MUFG Mexico A tiempo completo

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...


  • Tlahuac, México MUFG Mexico A tiempo completo

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Xforce Collections

    hace 3 semanas


    Tlahuac, México Nubank A tiempo completo

    **About Nubank** Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the...


  • Tlahuac, México Icon plc A tiempo completo

    JR112166 Project Manager, Laboratory Mexico City This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. The Project Manager will ensure client satisfaction by acting as the Client's main contact in all...

  • Collections Analyst

    hace 2 semanas


    Tlahuac, México Citi A tiempo completo

    Revisión de procesos end-to-end de cobranza para identificar riesgos e implementar controles Revisión de ARCMs para asegurarse que se apeguen a lo establecido en el MCA Standard Evaluación de impactos (regulatorio, reputacional, negocio, pérdidas financieras, riesgo de conducta) en caso de materialización de riesgo **Responsibilities**: - Utilize...


  • Tlahuac, México Volteo Digital A tiempo completo

    **Senior Engagement Manager** **Location**:Mexico City **Hybrid work!** **Company Description** Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow...

  • Manager, Sales Operation

    hace 3 semanas


    Tlahuac, México Icon plc A tiempo completo

    Manager Sales Operations - Mexico City ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we...


  • Tlahuac, México ABB A tiempo completo

    **Senior Engineering Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Senior Pm Healthcare

    hace 1 semana


    Tlahuac, México Wipro Limited A tiempo completo

    Overview: **The position is for a Senior PM** - To manage strategically end-to-end implementation projects in multiple venues with an international team, ensuring alignment with customer expectations, project standards, and business requirements with adaptability of methodologies as Agile or Waterfall. - To collaborate, analyze and make informed decisions...

  • Collections Team Lead

    hace 2 semanas


    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery...


  • Tlahuac, México Icon plc A tiempo completo

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfill our mission to advance and improve patients' lives. - ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research by providing...


  • Tlahuac, México Icon plc A tiempo completo

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfill our mission to advance and improve patients' lives. ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research by providing...


  • Tlahuac, México Icon plc A tiempo completo

    Clinical Supplies Project Manager ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we...


  • Tlahuac, México Gates Corporation A tiempo completo

    Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all? **WHAT TO...