Sr. Support Engineer, SAP Hcm

hace 3 semanas

Ciudad de México Rimini Street, Inc. A tiempo completo

**Job Description**:
Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We are actively seeking a
**Sr.**
**Support Engineer, SAP HCM (AMS)**. This is a remote position that is based in Mexico.

**Essential Duties & Responsibilities**
- Provide remote-based functional support & training for multiple SAP HCM and Payroll modules.
- Knowledge of related to Mexican localization tax and regulatory requirements, e.g. CFDI, ISR, IMSS, ISN, etc.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
- Support client customizations, sharing implementation and best practices advice
- Create scripts to identify, analyze and correct data issues
- Manage one or more key assigned accounts as a technical/functional advisor
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
- Collaborate with team members in a virtual team environment to extend field experience to different client situations
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

**Additional Duties and Responsibilities**
- Other job related duties and responsibilities may be assigned from time to time

Qualifications/Skills/Experience:
**Experience**
- 10+ years of relevant SAP experience particularly with all aspects of SAP HCM/Payroll
- Good working knowledge and understanding of supporting business processes
- Analytical, logical problem resolution skills
- SAP certification(s) preferred
- Knowledge of localizations: architecture, implementation and key functionality
- Knowledge of maintenance/patching mechanics and SAP architecture
- Demonstrable history solving complex problems across multiple modules

**Skills**
- Superb trouble-shooting skills and tenacity in problem solving
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
- Knowledge of SAP customization/extension methodologies
- Excellent interpersonal, presentation and communication skills - verbal & written
- Attention to detail and the ability to learn quickly
- Extreme focus on Client satisfaction
- Demonstrated ability to work independently and as part of a team
- Ability to work calmly and professionally in high pressure situations

**Preferred Qualifications**
- Knowledge of SAP Industry Solutions would be an advantage
- Knowledge of any Country Specific Solutions would be an advantage
- A consulting background, while not mandatory, would be useful
- Experience with localization's and global implementations would be an advantage

**Education**
- Bachelor Degree in Computer Science or related field or equivalent experience.

**Language**
- Fluent Spanish and English are mandatory, Portuguese is a plus.

Company Description:
**Why Rimini Street?**

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordi

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