IT Support

hace 1 mes


Monterrey, México Cognizant A tiempo completo

**Tech Lead / Team Lead**

**Qualification**:
Not Applicable
** Responsibility**:
**Business / Customer**:

- Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding.
- Adherence to customer security and compliance requirements.
- Adherence to customer communication etiquettes.
- Ensure stated productivity requirements for the engagement.
- Identify and work on improving the FLR.
- Identify and work on reducing the Service requests (Repeated ones).

**Project / Process**:

- Keep the KEDB updated.
- Identify and prepare checklists to improve upon the service levels.
- Contribution to continuous service improvement plans (CSI).

**People / Team**:

- Mentor a small team.
- Provide guidance and support PAT's in their learning curve.

**Organization**:

- Ensure all the process and policies are adhered.
- Handhold and guide the PAT's on the importance of adhering to policies and process.
- Have a keen eye to ensure that the people at junior levels do not violate the process and policies.
- Adherence to Organizational policies and processes (including Cognizant’s security policies, LP, timelines etc).
- Submit the timesheet on every Friday without any delay.

**Must Have Skills**
- .NET 3.0
- ADO.NET
- ASP.NET

**Good To Have Skills**
- .Net Core

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Mar 21 2023

**About Cognizant



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