Support Analyst
hace 2 semanas
AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.
We are looking for your talent as Support Analyst
Requirements:
- Investigate and diagnose technical/functional issues (L2,L3) related legacy applications, frameworks and infrastructure components which are part of Monster Beverages’ landscape
- Provide prompt and effective technical support, ensuring timely resolution
- Debug code, analyze logs, and perform root cause analysis to identify the underlying causes of issues, bugs, bottlenecks and compatibility issues.
- Escalate complex or critical issues to appropriate teams and collaborating with them to expedite resolution and ensure effective communication with Monster Beverage stakeholders
- Document troubleshooting procedures, solutions, and best practices
- Assist in the deployment of patches, hotfixes and updates to .NET applications and infrastructure components.
- Monitor system health, performance metrics and error logs using monitoring tools and implement proactive measures to identify and mitigate potential issues.
- Contribute to ongoing process improvement initiatives, implementing best practices for continuous improvement.
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