Auditor, Integral Member Operations

hace 4 semanas

Tlaquepaque, México Herbalife A tiempo completo

Overview:
**Overview**

Deadline to apply: August 2nd, 2023

Recruiter: Mayté Ochoa

This positon reports to: Gabriela Hernandez

STATEMENT:
The Global audit analyst MO will be responsible for performing a routine high-level audit of the orders functions, records administration, Member compensation and R&R functions (depending on the requirements of the department). Additionally, the Audit Analyst MO will measure, document, ensure the Distributor profile information entered on the HDMS System, orders were processing correctly on GOC and Refund calculations on the RMA system and adjustments are accurate and adheres to the required Service Level Agreement (SLA) turnaround time.

DETAILED RESPONSIBILITIES:

- Order Audit; confirming details such as discount, address, products, MOP. Document the areas of opportunity that were obtained in orders.
- Documentation of findings
- Records Audit; Reports for processing errors such as Distributor Notes, Detail Report (used to check if an address change has been completed to release the held checks that are due to the Distributor), Distributor Online New Application (used to audit on-line Distributor Applications with two names on Distributorship or company names etc.), SSN TIN (used to correct online DA's with SSN numbers that should be converted to USIT numbers), No Date of Birth (verifying ID’s with no DOB or invalid DOB format) Minors and Underage (identify that ID’s are deleted).
- Audit all profile changes along with higher level changes such as Sponsor Changes, Divorces, Deceased, and Transfers.
- R&R Audit; Review for approval the Product Replacement requests, refund inquiries and processes to validate calculation and documentation adherence to policy and accuracy; 100% of product replacements must be approved within the same day.
- Member compensation: Review and report the submitted IR’s in a timely manner.
- Complete with the outmost accuracy the review of the processes within the established service level agreements (SLA)
- Training suggestions.

SUPERVISORY RESPONSIBILITIES:
None

Job Qualifications:
REQUIRED QUALIFICATIONS:

- Excellent written and spoken English,
- Ability to adapt as the external environment.
- Ability to meticulously check calculations for accuracy.
- Ability to analyze data and propose innovative solutions.
- Maintains professionalism, confidentiality and demonstrates respect with peers and management.
- Strong verbal and written communication skills
- Strong organization
- Capability to interact and effectively, coach agents with sensitivity to diversity.
- Knowledge of MS Office Suite, Herbalife Systems and Refund/Records/Orders/policies-processes
- Experience as Representative, R&R, Records, Orders and/ or member compensation. Back-office Agent.

Languages:

- Excellent written and spoken English,

**Experience**:

- Knowledge of MS Office Suite, Herbalife Systems and Refund/Records/Orders/policies-processes
- Experience as Representative, R&R, Records, Orders and/ or member compensation. Back-office Agent.

**Education**:

- High School diploma or equivalent

PREFERRED QUALIFICATIONS:

- Knowledge of Records, Orders, member compensation and/ or Refund & Repurchase policies and procedures.
- Knowledge of Herbalife Business Systems
- Knowledge of Herbalife Marketing Plan

  • Sr. Auditor, Member Operations Transactional

    hace 2 meses

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Overview** Deadline to apply: August 2nd, 2023 Recruiter: Mayté Ochoa This positon reports to: Gabriela Hernandez STATEMENT: The Senior Auditor position applies advanced knowledge of Records, Order Audit, Member Compensation, Refunds & Repurchase and Herbalife Marketing Plan (WW). Will be required to use analytical and investigative skills...

  • Sr. Auditor, Member Operations Transactional

    hace 6 días

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Reclutador: Alma Martinez Manager: Gabriela Hernandez Nível: Staff IV STATEMENT: The Senior Auditor position applies advanced knowledge of Records, Order Audit, Member Compensation, Refunds & Repurchase and Herbalife Marketing Plan (WW). Will be required to use analytical and investigative skills to solve complex and escalated situations. Will...

  • Trainer, Member Operations Transactional Services

    hace 2 meses

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Deadline to apply: August 1st, 2023 Recruiter: Zulema Rivera This positon reports to: Abril de la Rosa STATEMENT: This position will be responsible to execute all training initiatives within GBS Member Operations Departments, including but not limited to: Records, Member Compensations, Member Screening, Refunds & Repurchase and Audit, ensuring...

  • Trainer, Member Operations Transactional Services

    hace 2 meses

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Recruiter: Montserrat Tavares Position reports to: Abril De La Rosa This position will be responsible to execute all training initiatives within GBS Member Operations Departments, including but not limited to: Records, Member Compensations, Member Screening, Refunds & Repurchase and Audit, ensuring all training, procedures and processes are...

  • Representative, Member Compensation Transactional

    hace 3 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Level**:Staff III **Recruiter**:Manuel Garcia **Manager**: Brenda Rivera, Manager, Member Compensation Transactional GBS ** STATEMENT**: Member Compensation (MC) Department is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer. MC is the only area empowered...

  • Supervisor , Member Compensation Transactional

    hace 2 meses

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: - Recruiter: Montserrat Tavares - Position reports to: Brenda Rivera The position will supervise the daily transactional and administrative operations of Member Compensation agents providing leadership, operational expertise, and motivation across the team. The MC Supervisor will collaborate building strong internal relations with GBS Member...

  • Representative, Gbs Member Operations, Trilingual

    hace 2 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Recruiter**: Manuel Garcia **Manager**: Karinna Hernandez, Manager I, Member Operations Transactional **Level**: Staff IV The Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine refund eligibility. Perform verification of the...

  • Sr. Internal Auditor

    hace 2 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: STATEMENT: The Sr. Internal Auditor is responsible for auditing the operations and financial information of various departments within the organization to ensure accuracy and compliance with policies, procedures, GAAP, good business practices, government guidelines, and laws. The Sr. Internal Auditor will identify and report on findings, as well...

  • Renew Business Operations Analyst Itad

    hace 6 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** **Renew Business Operations Analyst for IT Asset Disposition Device Recovery Services** - This role is responsible for managing supply chain product renew business operations and processes for a country or regional business unit with minimum supervision. The role reviews current business processes and performance metrics for regional and...

  • Renew Business Operations Analyst Itad

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is responsible for managing supply chain product renew business operations and processes for a country or regional business unit with minimum supervision. The role reviews current business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational...

  • 3po Procurement Operations Manager

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for assisting the efficient procurement of goods and services required for the organization's operations, contributing to the overall success of the procurement function. The role supports in identifying and onboarding vendors/suppliers and managing purchase orders. The role supports team members to meet business...

  • 3po Procurement Operations Manager

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for assisting the efficient procurement of goods and services required for the organization's operations, contributing to the overall success of the procurement function. The role supports in identifying and onboarding vendors/suppliers and managing purchase orders. The role supports team members to meet business...

  • Auditor

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    The Auditor applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Conducts SOX testing with opportunities to take on operational audit opportunities over time. Works on problems of diverse complexity and scope. May act as a team or project leader providing...

  • Dir. Global Workforce Management

    hace 3 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Dir. Global Workforce Management & Optimization** | Level: Director** Recruiter: Manuel Garcia This position reports to: Ivan Alarcon, Sr. Dir, MS & Engagement Center, Americas STATEMENT (defines the major functions/ purpose of the position) The Director, Global Workforce Management and Optimization, is a key leader within Member Services...

  • Dir. Global Workforce Management

    hace 2 meses

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Dir. Global Workforce Management & Optimization** | Level: Director** Recruiter: Manuel Garcia This position reports to: Ivan Alarcon, Sr. Dir, MS & Engagement Center, Americas STATEMENT (defines the major functions/ purpose of the position) The Director, Global Workforce Management and Optimization, is a key leader within Member Services...

  • Auditor

    hace 2 meses

    Tlaquepaque, Jal., México Hewlett Packard Enterprise A tiempo completo

    The Auditor applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Conducts SOX testing with opportunities to take on operational audit opportunities over time. Works on problems of diverse complexity and scope. May act as a team or project leader...

  • Renew Business Operations Analyst ITAD

    hace 4 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Renew Business Operations Analyst ITAD - DRSDescription -Job SummaryRenew Business Operations Analyst for IT Asset Disposition Device Recovery Services• This role is responsible for managing supply chain product renew business operations and processes for a country or regional business unit with minimum supervision. The role reviews current business...

  • Renew Business Operations Analyst ITAD

    hace 5 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Renew Business Operations Analyst ITAD - DRSDescription -Job SummaryRenew Business Operations Analyst for IT Asset Disposition Device Recovery Services• This role is responsible for managing supply chain product renew business operations and processes for a country or regional business unit with minimum supervision. The role reviews current business...

  • Renew Business Operations Analyst ITAD

    hace 3 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Renew Business Operations Analyst ITAD - DRSDescription -Job SummaryRenew Business Operations Analyst for IT Asset Disposition Device Recovery Services• This role is responsible for managing supply chain product renew business operations and processes for a country or regional business unit with minimum supervision. The role reviews current business...

  • Renew Business Operations Analyst ITAD

    hace 4 semanas

    Tlaquepaque, México HP A tiempo completo

    Renew Business Operations Analyst ITAD - DRS Description - Job Summary Renew Business Operations Analyst for IT Asset Disposition Device Recovery Services• This role is responsible for managing supply chain product renew business operations and processes for a country or regional business unit with minimum supervision. The role reviews current business...