Area Manager Jr

hace 2 días

México Servicios Comerciales Amazon M A tiempo completo

High School Diploma or Bachelor in progress.
- +1 years of experience with performance metrics and process improvement.
- +1 years of direct management experience of employees and their performance.
- +1 years of experience working under strict deadlines and fast paced projects.
- English Basic Level

Job summary

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

The Area manager is the responsible to run shift and is the point of contact with FCs and Delivery Stations. Execute and monitor safety metrics, attrition, payroll, shifts, vacations, overtime and the Sort Center metrics; OTD, OTA, PPH, PPHA, TPH, Load Quality Andons, VTO, Number and capacity of Outbound trucks, cost per shipment.

The impacts of this position are:

- Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
- The Area Manager Jr would coach and mentor the PA team (hourly) to ensure that performance objectives are met and building positive employee relations and bench strength for the organization.

**Responsibilities**:

- Create balance between “Work hard” and “Have fun” with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the sort center.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers’ performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
- Completed Bachelor's Degree.
- At least 2 years of experience in last mile, sort center / Hub or a manufacturing industry
- Ability to analyze ambiguous and rapidly changing data sets and identify key issues.
- Demonstrated a strong track record of change management and understanding of what motivates others to change
- Demonstrated effective decision making in the midst of change in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment.
- English and Spanish: business conversation.

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