Customer Service
hace 4 meses
Importante empresa de logística, te invita a formar parte de su equipo como:
"CUSTOMER SERVICE PARA CALL CENTER"
**Requisitos**:
**Escolaridad**: Universidad trunca
6 meses de experiência en servicio al cliente
Experiência en Servicio al Cliente
Experiência mínima de 2 años realizando actividades similares
Excel Intermedio
FUNCIONES
Atención al cliente vía telefónica
Monitoreo y seguimiento de guías
Atender quejas de los clientes
Seguimiento a devoluciones de productos
Dar seguimiento a correos electrónicos entrantes sobre el estado de los pedidos
(Indispensable contar con esa experiência de la descripción)
Atención a consultas y dudas del cliente respecto a envió de paquetes, facturación y tarifas
Atención a clientes VIP
Revisión diaria de incidencias en sistema JMS para el seguimiento oportuno de incidencias en la región
Seguimiento a entregas de paquetes de la región
Cierre de Escaneos en JMS
Contactar a clientes para recolecciones, de acuerdo a sistema JMS
Respuesta a regiones de seguimiento a entregas
Seguimiento y respuesta a paquetes solicitados por personal de SAC en corporativo
Entrega de paquetes a clientes que se presenten en mostrador
Generar guías de venta a clientes que se presenten mostrador
Seguimiento a entregas pendientes del mes en curso y anteriores
**Habilidades**:
Alta autoestima
Iniciativa
Actitud
Transparente
Autocontrol
Humildad
Resolución de problemas
**Actitudes**:
Paciencia
Empatía
Trabajo en equipo
facilidad de palabra
Honesto
Excelente actitud
OFRECEMOS
Sueldo base $11,000
Prestaciones de ley y superiores
Vales de despensa 10% del sueldo base
Seguro de vida
Contratación directa con la empresa
UNETE A NUESTRO EQUIPO DE TRABAJO
Si te encuentras interesado y solo si cubres con el perfil mencionado, postúlate por este medio y en breve nos pondremos en contacto contigo.
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