Customer Service

hace 4 meses


Naucalpan, México CONEJO CORRIENDO A tiempo completo

Importante empresa de logística, te invita a formar parte de su equipo como:
"CUSTOMER SERVICE PARA CALL CENTER"

**Requisitos**:
**Escolaridad**: Universidad trunca

6 meses de experiência en servicio al cliente

Experiência en Servicio al Cliente

Experiência mínima de 2 años realizando actividades similares

Excel Intermedio

FUNCIONES

Atención al cliente vía telefónica

Monitoreo y seguimiento de guías

Atender quejas de los clientes

Seguimiento a devoluciones de productos

Dar seguimiento a correos electrónicos entrantes sobre el estado de los pedidos

(Indispensable contar con esa experiência de la descripción)

Atención a consultas y dudas del cliente respecto a envió de paquetes, facturación y tarifas

Atención a clientes VIP

Revisión diaria de incidencias en sistema JMS para el seguimiento oportuno de incidencias en la región

Seguimiento a entregas de paquetes de la región

Cierre de Escaneos en JMS

Contactar a clientes para recolecciones, de acuerdo a sistema JMS

Respuesta a regiones de seguimiento a entregas

Seguimiento y respuesta a paquetes solicitados por personal de SAC en corporativo

Entrega de paquetes a clientes que se presenten en mostrador

Generar guías de venta a clientes que se presenten mostrador

Seguimiento a entregas pendientes del mes en curso y anteriores

**Habilidades**:
Alta autoestima

Iniciativa

Actitud

Transparente

Autocontrol

Humildad

Resolución de problemas

**Actitudes**:
Paciencia

Empatía

Trabajo en equipo

facilidad de palabra

Honesto

Excelente actitud

OFRECEMOS

Sueldo base $11,000

Prestaciones de ley y superiores

Vales de despensa 10% del sueldo base

Seguro de vida

Contratación directa con la empresa

UNETE A NUESTRO EQUIPO DE TRABAJO

Si te encuentras interesado y solo si cubres con el perfil mencionado, postúlate por este medio y en breve nos pondremos en contacto contigo.

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