Jira Support

hace 3 días


Desde casa, México EPAM Systems A tiempo completo

**DESCRIPTION**:
Join EPAM as a **Jira Support Specialist**

In this role, you'll provide first-level support to our clients using Jira, ensuring business continuity via precise, punctual, and empathic support services.

If you have proficiency in Jira software and its functionalities and experience in a technical support role, we'd love to hear from you.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

RESPONSIBILITIES
- Providing efficient and effective first-level support to customers using Jira
- Maintaining a high level of customer satisfaction through timely resolution of issues
- Continually improving technical skills and knowledge about Jira software
- Responding, diagnosing, resolving and tracking support queries and community support cases or forum threads
- Performing internal classification queries documenting classes of problems and preventative actions for further retroactive analysis

**REQUIREMENTS**:

- Proficiency in Jira software and its functionalities
- Experience in a technical support role, preferably dealing with project management software
- Familiarity with ITIL and service management and proficiency in using ticketing systems to track customer interactions and issue resolutions
- Basic knowledge of other project management tools and software and familiarity with Agile and Scrum methodologies
- Excellent problem-solving skills and strong communication skills

NICE TO HAVE
- Jira Administrator certification
- Experience in conducting training sessions
- Knowledge of other Atlassian products like Confluence
- Experience in working in a software development environment

WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills

CONDITIONS


  • Jira Support

    hace 1 semana


    Desde casa, México EPAM Systems A tiempo completo

    DESCRIPTION:Join EPAM as a Jira Support SpecialistIn this role, you'll provide first-level support to our clients using Jira, ensuring business continuity via precise, punctual, and empathic support services.If you have proficiency in Jira software and its functionalities and experience in a technical support role, we'd love to hear from you.EPAM is a...

  • Jira Administrator

    hace 4 semanas


    Desde casa, México HDI Informatica A tiempo completo

    **Jira Administrator** Remote Position to work with a global IT provider. Salary may be negotiable depending on experience. Quick interview process and feedback. - 5+ experience supporting JIRA. - Hands-on experience with JIRA Cloud is mandatory. - Gather requirements for business processes and determine ways to optimize/improve JIRA build and...

  • Jira Administrator

    hace 3 minutos


    Desde casa, México HDI Informatica A tiempo completo

    **Jira Administrator** Remote Position to work with a global IT provider. Salary may be negotiable depending on experience. Quick interview process and feedback. - 5+ experience supporting JIRA. - Hands-on experience with JIRA Cloud is mandatory. - Gather requirements for business processes and determine ways to optimize/improve JIRA build and...

  • Jira Administrator

    hace 3 semanas


    Desde casa, México LP Smart Staffing A tiempo completo

    **Company Overview**: We are a leading enterprise software company specializing in dealership website software. Our innovative website technology empowers dealerships to optimize their online presence and enhance customer engagement. As we continue to grow and evolve, we are seeking an experienced Jira Administrator to help build our development dashboard...

  • Jira Administrator

    hace 7 días


    Desde casa, México LP Smart Staffing A tiempo completo

    **Company Overview**: We are a leading enterprise software company specializing in dealership website software. Our innovative website technology empowers dealerships to optimize their online presence and enhance customer engagement. As we continue to grow and evolve, we are seeking an experienced Jira Administrator to help build our development dashboard...


  • Desde casa, México Zoi A tiempo completo

    **YOUR BRILLIANT FUTURE IN TECH IS NOW Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value. We are looking for support at...

  • Jira Administrator

    hace 1 semana


    Desde casa, México LP Smart Staffing A tiempo completo

    Company Overview:We are a leading enterprise software company specializing in dealership website software. Our innovative website technology empowers dealerships to optimize their online presence and enhance customer engagement. As we continue to grow and evolve, we are seeking an experienced Jira Administrator to help build our development dashboard and...


  • Desde casa, México GSB A tiempo completo

    **REQUIREMENTS**: - **Application support experience**: - **Strong knowledge in DB concepts, Linux/Unix, Scripting**: - **Experience with Prod support tools/techniques such as jira, incident management**: - **Knowledge of any OOPS language (preferably Java)**: - **hands on experience on development projects**: - **SQL, Unix/Linux and ready to work in...


  • Desde casa, México U hi A tiempo completo

    **JD - Support - Confluence, and JIRA** - Provide Level 1 and 2 support for Confluence, and JIRA through a comprehensive incident and problem management discipline - Provide hands-on support to end-users with professional demeanor and proficient communication. **Role Requirements**: - Administration and support of Sitecore environments is a huge plus -...


  • Desde casa, México Fluent Trade Technologies A tiempo completo

    **Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets. Fluent is a market leader with a significant tier 1 & 2 client base in the financial world, We are growing and inviting you to join our Filipino team as **Application Support Engineer (Linux /** **FinTech/Trading) **Position...

  • Technical Support Agent

    hace 3 semanas


    Desde casa, México Intugo A tiempo completo

    **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** - Ensure objectives and service level agreements (SLAs) are met. - Provide resolution of issues for clients, liaise between clients, customer success team and development team. - Utilize our case management system, keep track of your own support tickets, and follow through to completion. - Provide accurate and...

  • Analyst, Tbs Support

    hace 3 semanas


    Desde casa, México Dew Software A tiempo completo

    Analyst, TBS Support Technical Description - Bridge information between our customers, our engineering teams and between departments - Work on implementing and improving technology-related operational processes - Plan and execute system upgrades with our operators - Install, configure, monitor, update and perform log analysis on various components of our...

  • Analyst, Tbs Support

    hace 2 meses


    Desde casa, México Dew Software A tiempo completo

    Analyst, TBS Support Technical Description - Bridge information between our customers, our engineering teams and between departments - Work on implementing and improving technology-related operational processes - Plan and execute system upgrades with our operators - Install, configure, monitor, update and perform log analysis on various components of our...

  • Tech Support

    hace 3 semanas


    Desde casa, México RED AMIGO DAL S.A.P.I. of C.V. S.O.F.O.M. E.N.R A tiempo completo

    Únete a la revolución Fintech y construye el futuro de las finanzas en México! ¿Quiénes somos? Somos la empresa de tecnología financiera líder en México, impulsando a más de 70.000 clientes a alcanzar sus sueños. Nuestra misión es empoderar a las pequeñas y medianas empresas del país con soluciones innovadoras (financiamiento, tarjeta de...

  • Tier 1 Support Engineer

    hace 2 semanas


    Desde casa, México Definity First A tiempo completo

    We are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...

  • Tech Support

    hace 1 semana


    Desde casa, México RED AMIGO DAL S.A.P.I. of C.V. S.O.F.O.M. E.N.R A tiempo completo

    Únete a la revolución Fintech y construye el futuro de las finanzas en México¿Quiénes somos?Somos la empresa de tecnología financiera líder en México, impulsando a más de clientes a alcanzar sus sueños. Nuestra misión es empoderar a las pequeñas y medianas empresas del país con soluciones innovadoras (financiamiento, tarjeta de crédito y pagos)...


  • Desde casa, México Svitla Systems A tiempo completo

    Svitla Systems Inc. is looking for a Support Business Analyst for a full-time position (40 hours per week) in Mexico. Our client is a global, science-led biopharmaceutical company specializing in discovering, developing, and commercializing prescription medicines. They work alongside the world's leading academic and biotech research institutions to stimulate...


  • Desde casa, México Glue Up A tiempo completo

    We’re looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an...


  • Desde casa, México TripleTen A tiempo completo

    At TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and...


  • Desde casa, México Glue Up A tiempo completo

    We're looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an...