Tech Support
hace 6 meses
Únete a la revolución Fintech y construye el futuro de las finanzas en México
¿Quiénes somos?
Somos la empresa de tecnología financiera líder en México, impulsando a más de 70.000 clientes a alcanzar sus sueños. Nuestra misión es empoderar a las pequeñas y medianas empresas del país con soluciones innovadoras (financiamiento, tarjeta de crédito y pagos) para superar sus desafíos y convertirlas en los motores del crecimiento económico. Aspiramos a ser el aliado ideal de los emprendedores, contribuyendo al desarrollo de la comunidad, el país y el planeta.
Tu reto será:
Proporcionar asistencia técnica y resolver problemas relacionados con el software, hardware o servicios de la organización.
¿Qué harás?:
- Resolver tickets utilizando la documentación. (Atlassian Jira y Salesforce)
- Gestionar todos los tickets de primer nível para su correcta resolución dentro del nível de servicio esperado.
- Escalar casos de alta complejidad a nível dos de soporte de ser necesario.
- Escalar casos recurrentes para su análisis.
¿Qué buscamos?:
- Más de 6 meses de experiência
- Ingeniería concluida
- Inglés intermedio
- Experiência en lectura y escritura de SQL.
Opcionales:
- Atención a clientes o usuarios.
- Conocimiento de framework Flask.
- Conocimiento de AWS.
- Conocimiento de Salesforce.
- Programación y desarrollo de software, preferiblemente Python.
- Conocimiento de Jira.
Beneficios:
- Seguro de salud (SGMM).
- Seguro de vida.
- Seguro de gastos médicos menores.
- Seguro Dental y Seguro Visual.
- Vales de Despensa.
- Aguinaldo superior.
- Totalpass.
- Betterfly.
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