Rts Us Operation Supervisor

hace 2 semanas

Jiutepec, México BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Us: Baxter´s mission**

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

**Your role at Baxter**:
Manages a 24/7 customer support team that provides technical and operational support for software and hardware products being used by customers in both home and clinical settings.

**Your team**:
We develop quality products with the patient in mind, so our marketing efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day.

As a large, multinational organization, you have the opportunity to expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our portfolio, and a supportive leadership team that encourages ongoing development

**What you'll be doing**
- Problem assessment and trouble shooting skills are required.
- Ability to analyze and interpret statistical data, charts, and tables and make critical business decisions.
- Ability to read and understand the Technical Service Manuals and troubleshooting guides and provide guidance to team members to resolve customer inquiries.
- Experience understanding of GMPs and other regulatory guidelines applicable to the medical/pharmaceutical industry.
- Ability to respond to detailed inquiries, and present information to groups and senior management.
- May be required to supervise other groups/shifts which at times could require overtime beyond normal hours, weekends and ‘on call’ support.
- Maintains product knowledge through continuous training to ensure that troubleshooting methods, SOPs, training manuals, and other reference materials are accurate and used appropriately.
- Follows all Baxter Good Documentation Practices, adheres to training and consults knowledge base when resolving tickets, issues and complaints.
- Support team training and support the onboarding process of new team members.
- Monitors systems, work schedules, attendance queues and takes corrective actions as necessary.
- Maintains compliance with laws protecting data privacy including HIPAA and GDPR.

**What you'll bring**
- Bachelor’s degree or 4+ years of experience required.
- Highschool diploma or GED required.
- 4+ years of effective supervisory experience is required.
- Previous experience managing a team in a call center environment is preferred.
- Demonstrated interpersonal abilities that reflect Baxter’s value of speed, courage, simplicity, and collaboration.
- Experience working with medical devices or previous experience working in a healthcare setting is a plus.

LI-GV1

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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