Tac Specialist

**Requirements**:

- Excellent customer service, verbal and written communication
- Active listening Skills
- Knowledge of customer service practices
- High-level technical knowledge to be able to understand a customer’s problem and be able to communicate to support engineers.

Desirable: Experience with CRM tools

**Responsibilities**:

- Answer incoming customer phone calls
- Respond to customer inquiries received via chat
- Create/monitor problem reports (cases) from customers in our call tracking system
- Validate customer maintenance status
- Validate assigned contacts for customers and provide user-ids for accessing the Support customer portal
- Confirm problem description, severity, and gather basic product information
- Research required information using available resources and respond to basic product questions and general queries
- Direct cases to the appropriate product support group
- Help to maintain internal support procedures
- Interface with other TAC Specialists and support staff around the world

Tipo de puesto: Tiempo completo

Salario: $11,000.00 - $15,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Descuentos y precios preferenciales
- Estacionamiento de la empresa

Lugar de trabajo: In person