Key Customer Development Manager Filorga, México
hace 1 mes
No Relocation Assistance Offered
162281 - Del.Miguel Hidalgo, Mexico City, Mexico
**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
**About The Role**
The **Key Customer Development Manager** develops and supports the partnership between Filorga and physicians, helping to synchronize our strategies and the account's strategies to increase demand and account support for our profitable growth. The main KPI's will be sell in, sell out, new potential customers and recommendation increase.
**Main Responsibilites**:
- Account Expertise
- Develop a detailed understanding of TOP customers such as: values, strategies and policies of the physicians and anticipate strategic direction and needs
- Analyse sell-out information to find opportunities and drive actions that will help maintain Filorga's growth.
- Ensure that staff is always updated in Filorga products, launches and reformulations. Work hand in hand with training team to plan Top Customers training
- Identify the business needs of physicians and help develop and sell proactive business solutions across the full supply chain with the objectives of increase sales, gain share of shelve and physician's recommendation.
- Develop a network of contacts throughout the clinic / pharmacies in order to influence all decision points, improve understanding and increase data access: Doctors, staff, nurses, buyers, marketing, etc.
**Business Planning & Negotiation**
- Ensure preparation of negotiation with TOP customers reflecting all investment as commercial activities, marketing tools such as testers, gimmicks, events, etc
- Coordinate preparation with Marketing & Training and ensure timely delivery of tailored category presentations
- Attend regular formal meetings of cross-functional team to review KPIs, issues and action plans
- Conduct quarterly meetings with accounts to review business performance vs. plan (Sales Reps)
**Category/Account Analysis: Issue and Opportunity Identification**
- Review business every day, supervise sales on a weekly basis.
- Prepare monthly reports of variation volume and sales.
**Trade Promotion Planning, Execution and Evaluation**
- Coordinate development and planning of account-specific instore events with Sales / Marketing / Training
- Coordinate communication and training of Salesmen to ensure excellent execution of all promotional activity
- Track SKUs involved in all Filorga and driven promotions to build up history of account activity
- Ensure post-evaluation of ALL promotion activity for accounts in PromoPower format, support with qualitative commentary, and communicate results to Sales / Marketing
- Use results of promotion evaluations to revise account tactics
**New Products/Special Packs**
- Deliver high quality presentations on new products on time and ensure rapid sell-in.
- Communicate status to Sales / Marketing weekly until full distribution achieved/quota exhausted
**Category Management**
- Work hand by hand with marketing team to implement CatMan strategies from HQ. Crafting strategies to drain obsolete inventories and always highlighting TOP skus or launches.
- Find opportunity "blank spaces" seeking increase Filorga visibility & sales.
**Control**
- Pre-evaluate all investments to ensure they are financially viable and are aligned with strategy
- Coordinate monthly meetings with Credit Control Department to review status and resolve issues
**Competitive Activity**
- Supervise competitive activity and feedback recommended actions to Marketing and Sales Management
**Product Availability**
- Work with Customer Service ensure product is available in the relevant warehouse when the order is placed
- Monitor account inventory levels where possible to anticipate customer demand
**Challenges**
To develop significant depth of understanding physician ́s strategy, objectives organization, processes and consumer profile to become an indispensable part of their business and constantly add value and improve efficiency. To push accounts towards collaborative and more long-term planning.
**Basic Qualifications**:
- Completed Bachelor's Degr
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