Project and Program Management

hace 1 semana

Ciudad de México Citi A tiempo completo

**Responsibilities**:

- Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
- Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
- Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
- Ensures resources are assigned to project & monitor commitment.
- Ensures change control is executed throughout project.
- Identifies, documents, and understands project dependencies.
- Identifies key stakeholders who participate in project scope definition.
- Tracks actual project costs, identify variances, and reforecast project costs as needed.
- Measures project management performance against standards.
- Ensures appropriate project staffing levels.
- Establishes project communication needs and create project communication plan.
- Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
- Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
- Participates in the delivery of internal communications enabling the business officers to effectively service clients.
- Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
- Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
- Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
- Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
- Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
- Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
- Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
- Drafts and communicates any staff briefs, including system changes.
- Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
- Conducts ongoing research on effective mediums and tools to improve the communications.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years of experience
- Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
- Working knowledge of call center Technologies including systems, technologies and system work practices.
- Knowledge of HR policies and procedures.
- Knowledge of Call Center industry.
- Previous customer service management experience within a call center setting.
- Tertiary qualifications desirable.
- Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

**Education**:

- Bachelor’s/University degree or equivalent experience

**Job Background/Context**:
HR Shared Services (HRSS) provides Talent Acquisition, Employee Lifecycle, Data Services, Total Rewards, and Stakeholder Services to employees across the globe. Our mission at HRSS is to develop a world-class global HR infrastructure that provides services, processes, and tools to enable businesses to manage their employees while assisting in the management of cost, risk, growth, and quality. In partnership with HR, HRSS strives to provide excellent customer service through its product offerings to employees and managers while focusing on process re-engineering and initiatives to enhance the Shared Services function within Citi.

This role is expected to manage various products verticals and projects, and will involve business/internal negotiations, stakeholder management, continuous improvement/reengineering opportunity identification, systems enhancements, and strategy execution, including ownership/coverage of work migrations parallel run and operations handover/stabilization for transition-related initiatives. The role will develop strong business cases with cost/benefit analysis for projects, and manage all of its phases from initiation, planning, execution, implementation and closure. The role is expected to work and develop relationships with multiple stakeholders and functional teams at the same t

  • Project Management

    hace 2 meses

    Ciudad de México Edenred A tiempo completo

    Project Manager ensures the completion of the project/program/portfolio orchestrating the integration of different teams, solutions, and providers to ensure the success of the project/program delivery. Managing the scope, schedule, risks, and costs is essential to ensure the work is allocated to the appropriate resources and completed within the defined...

  • Project Management

    hace 2 meses

    Ciudad de México Edenred Finland Oy A tiempo completo

    Project Manager ensures the completion of the project/program/portfolio orchestrating the integration of different teams, solutions, and providers to ensure the success of the project/program delivery. Managing the scope, schedule, risks, and costs is essential to ensure the work is allocated to the appropriate resources and completed within the defined...

  • Manager, Program Management

    hace 5 días

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico is seeking a Senior Program Manager to lead Program growth in Mexico. This role requires independence, strong analytical skills, and the ability to influence partners at all levels. The ideal candidate will excel in relationship building, project management, and problem-solving.Key Responsibilities:Identify and execute growth opportunities for...

  • Senior Specialist IT Program Management

    hace 2 semanas

    Ciudad de México Nestle A tiempo completo

    About IT in Nestlé We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and...

  • Project Management Lead

    hace 4 semanas

    Ciudad de México Citi A tiempo completo

    **Responsibilities**: - Manages a large multi-faceted project/account/campaign or multiple projects at the same time. - Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team. - Organizes new challenges and drive business results. - Uses best practice PMO methodology to create a project plan to fit the...

  • Senior Project Management Analyst

    hace 5 días

    Ciudad de México, Ciudad de México TQI Solutions, Inc. A tiempo completo

    TQI Solutions, Inc. Senior Project Management Analyst Norfolk , Virginia Apply Now TQI Solutions seeks proactive, visionary thought leaders to drive impactful solutions for clients. We value our team, offering work-life balance, excellent benefits, and career growth. Join us and immerse yourself in a rewarding experience like no other.TQI Solutions is...

  • Project Management Lead

    hace 5 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    Responsibilities: Manages a large multifaceted project/account/campaign or multiple projects at the same time. Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team. Organizes new challenges and drive business results. Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers'...

  • Project Management Specialist

    hace 3 semanas

    Ciudad de México Embassy Mexico City A tiempo completo

    **Overview**: Hiring Path: - Open to the public Who May Apply/Clarification From the Agency: This position is open to All Interested Offerors - This position is open to Mexican Citizens and official residents of Mexico. ALL OFFERORS MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION. Security Clearance Required: Public...

  • Project Management Specialist

    hace 2 meses

    Ciudad de México Embassy Mexico City A tiempo completo

    **Overview**: Hiring Path: - Open to the public Who May Apply/Clarification From the Agency: This position is open to All Interested Offerors - This position is open to Mexican Citizens and official residents of Mexico. ALL OFFERORS MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION. Security Clearance Required: Public...

  • Project Management

    hace 5 días

    Ciudad de México, Ciudad de México HSBC A tiempo completo

    If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...

  • Program Management Manager

    hace 2 meses

    Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Program Management Manager

    hace 3 días

    Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Director, Project Management

    hace 4 semanas

    Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Director, Project Management

    hace 5 días

    Ciudad de México, Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Program Management Lead C13

    hace 4 semanas

    Ciudad de México Citi A tiempo completo

    **Responsibilities**: - Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. - Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness. -...

  • Project Management

    hace 5 días

    Ciudad de México, Ciudad de México Siemens, S.A. de C.V. A tiempo completo

    Weempower our people to stay resilient and relevant in a constantly changingworld. We're looking for people who are always searching for creative ways togrow and learn. People who want to make a real impact, now and in the future.Does that sound like you? Then it seems like you'd make a great addition to ourvibrant international team. We are looking for a...

  • Project Management Group C14

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Project Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact...

  • Project Management

    hace 4 semanas

    Ciudad de México, Ciudad de México Siemens A tiempo completo

    We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. We are looking for...

  • Project Management

    hace 3 semanas

    Ciudad de México, Ciudad de México Siemens A tiempo completo

    We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. We are looking for...

  • Program Management Intern

    hace 2 semanas

    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    Currently enrolled at a Bachelor’s Degree in Business Administration, Marketing, Economics, e-commerce, Engineering or related field with a graduation conferral date between June 2023 and December 2024. - Knowledge of Microsoft Office Excel (pivot tables, vlook up, charts). At Amazon, we are working to be the most customer-centric company on earth. To get...