Gmit Manufacturing Ops/lan Specialist

hace 5 meses

Toluca, México General Motors A tiempo completo

**Job Description**:
On site role, primarily responsible for analyzing, installing, administering, maintaining, and solving telecom systems.

Operations Specialist Support Scope
- Under specific guidelines performing work directed from the site IT manager
- Perform asset management inventory updates
- Perform Label printing and delivery as needed
- Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets)
- Use remote PC Management tools to assist users
- Complete assigned IT project tasks
- Use corporate IT tools to perform remote device management and user support
- Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
- Participate with cross-functional teams as required
- Maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals
- Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.
- Perform all IT Operations Specialist responsibilities
- Support GM managed LAN and WAN network infrastructure Hardware
- Support Wireless network and end device configuration / replacement
- Support the GM managed Supplier network
- Support GM DAS network and plant radio system
- Support Voip and analog phone devices
- Support Teleconference devices
- Interface with plant engineering / maintenance for network support including the IECN network
- Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff
- Perform and Support network Change Controls as required
- Maintain plant network and device documentation
- Troubleshoot all network incidents and device issues
- Perform CISCO switch, AP and WhereNet hardware configuration / replacement
- Configure network switch ports for IT devices
- Support infrastructure project assigned tasks
- Coordinate install new network drops (facilities/contractors)
- Support all network requests for new servers deploys
- Complete plant network ticket requests
- Maintain IP addresses and DDI entries
- Manage assigned network projects
- Manage Cornerstone network items
- Maintain asset management for network equipment including network spares
- Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place

Local Area Network Support Scope
- Documenting, crafting, staging/testing, configuring, planning, implementing, solving and supporting Telecom installations.
- 1. DOCUMENT - Building/Maintaining/Updating GM Telecom documentation and processes.
- 2. SUPPORT - Providing technical support for operational issues and/or problems. Troubleshooting, diagnosing and resolving network problems.
- 3. STAGE AND TEST - Testing and validating new hardware, software, and procedures for existing technologies, as well as, any newly developed technologies.
- 4. IMPLEMENT/CONFIGURE - Demonstrating working knowledge in areas of specialization that include LAN, WAN, Wi-Fi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations. Making recommendations for improvements.
- 5. DESIGN - Crafting Telecom production environments. Building simulated test labs to validate design or resolve highly complex problems and compatibility issues.
- 6. MONITORING - Building, tracking and responding to alerts. Monitoring facilities bandwidth requirements and system interdependencies
- 7. PLANNING - Planning, executing and communicating Upgrade and Migration activity. Leading capacity planning activities.
- 8. Communication - Effectively collaborating and communicating witmulti-functionals functional teams through appropriate media (written and verbal). Facilitating group discussions. Building presentation material and presenting at team level.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and builds a winning culture. Performs other related duties as assigned.
- KNOWLEDGE:

- Intermediate knowledge of ITIL methodology. Advance knowledge within the Telecom service they support. Intermediate understanding of our monitoring, reporting, and communication standards.

**Additional Job Description**:
**Desired experience**
- 3 years of IT experience
- A bachelors degree in a technical discipline or graduate of a technical school/college in an IT discipline
- Manufacturing experience (preferred)
- Experience including WAN/LAN and wireless areas of experience
- CCNA (preferred)
- All IT Operations Specialist Education or Equivalent Experience
- Experience in comprehensive network services and networks
- In-depth experience and practical knowledge of networking systems including WAN, LAN, firewalls, routers, switches, servers, APs and IT end devices)
- Experience in operations support - responding to requests and providing ongoing day-to-day support at the site level
- Experience in deploying, executing, testing, validating OS updates and patches
- Knowledge of

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