Manufacturing Site IT Operations Lan/operations Specialists

hace 3 semanas

Toluca, México General Motors A tiempo completo

**Additional Job Description**:
On Site: This position requires to work on site on a full-time basis

Operations Specialist Support Scope
- Under specific guidelines performing work directed from the site IT manager.
- Perform asset management inventory updates.
- Perform Label printing and delivery as needed.
- Support End User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets).
- Use remote PC Management tools to assist users.
- Complete assigned IT project tasks.
- Use corporate IT tools to perform remote device management and user support.
- Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s).
- Participate with cross functional teams as required.
- Maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals.
- Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.
- Perform all IT Operations Specialist responsibilities.
- Support GM managed LAN and WAN network infrastructure Hardware.
- Support Wireless network and end device configuration / replacement.
- Support the GM managed Supplier network.
- Support GM DAS network and plant radio system.
- Support VoIP and analog phone devices.
- Support Teleconference devices.
- Interface with plant engineering / maintenance for network support including the IECN network.
- Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff.
- Perform and Support network Change Controls as required.
- Maintain plant network and device documentation.
- Troubleshoot all network incidents and device issues.
- Perform CISCO switch, AP and WhereNet hardware configuration / replacement.
- Configure network switch ports for IT devices.
- Support infrastructure project assigned tasks.
- Coordinate install new network drops (facilities/contractors).
- Support all network requests for new servers deploys.
- Complete plant network ticket requests.
- Maintain IP addresses and DDI entries.
- Manage assigned network projects.
- Manage Cornerstone network items.
- Maintain asset management for network equipment including network spares.
- Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place.

Local Area Network Support Scope
- Documenting, crafting, staging/testing, configuring, planning, implementing, solving, and supporting Telecom installations.
- DOCUMENT: Building/Maintaining/Updating GM Telecom documentation and processes.
- SUPPORT: Providing technical support for operational issues and/or problems. Troubleshooting, diagnosing, and resolving network problems.
- STAGE AND TEST: Testing and validating new hardware, software, and procedures for existing technologies, as well as any newly developed technologies.
- IMPLEMENT/CONFIGURE: Demonstrating working knowledge in areas of specialization that include LAN, WAN, WiFi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations. Making recommendations for improvements.
- DESIGN: Crafting Telecom production environments. Building simulated test labs to validate design or resolve highly complex problems and compatibility issues.
- MONITORING: Building, tracking, and responding to alerts. Monitoring facilities bandwidth requirements and system interdependencies
- PLANNING: Planning, executing, and communicating Upgrade and Migration activity. Leading capacity planning activities.
- Communication Effectively: Collaborating and communicating with multifunctional functional teams through appropriate media (written and verbal). Facilitating group discussions. Building presentation material and presenting at team level.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and builds a winning culture. Performs other related duties as assigned.
- KNOWLEDGE: Intermediate knowledge of ITIL methodology. Advance knowledge within the Telecom service they support. Intermediate understanding of our monitoring, reporting, and communication standards.

**Required Qualifications**:

- Bachelor’s Degree: Information systems in Engineering or similar
- Required experience in similar position: +2 years
- English Level: Advanced.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Just so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emi

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